Center Head

Job Title: Center Head Location: Mangalore, India (On-site) Experience: 8+ years Department: Operations Reports To: COO Who we are: Building workspaces you love, in places you love wrkwrk is a fast-growing premium coworking and managed office space provider for emerging hubs that has started its facilities in Mangaluru - The Silicon beach of India. At wrkwrk we aren’t building just workspaces. We are creating a magical experience within spaces that inspire our clients to succeed in what they do best. From startups to multinationals, we offer a blend of world-class amenities, scalable offerings and supportive environments to work, collaborate, and resonate towards collective wins. What we’re looking for: As the Center Head, you will be the driving force behind the seamless day-to-day functioning of our world-class facilities. You’ll lead all aspects of operations, from facilities management and vendor oversight to member satisfaction and process optimization, ensuring that every wrkwrk space delivers a best-in-class experience and operates at peak efficiency. This will cover a combination of strategic, managerial, and operational responsibilities. You’ll lead a team that takes pride in precision, service, and excellence. Your role will involve balancing strategy with hands-on execution, ensuring that every operational element, people, process, and performance, contributes to wrkwrk’s brand promise and business goals. If you’re a leader who thrives on structure, loves turning challenges into streamlined systems, and believes in creating experiences that wow customers, this is your calling. What you’ll be doing: Operations Strategy & Delivery ·       Own end-to-end operations of the facility. ·       Develop and execute operational strategies to achieve business and financial objectives. ·       Implement and standardize SOPs across centers to ensure consistency in service delivery. ·       Monitor daily operations, maintenance, and security to ensure smooth functioning and minimal downtime. Facility & Vendor Management ·       Oversee the upkeep, maintenance, and functionality of the facility. ·       Manage external vendors and service providers (housekeeping, security, maintenance, utilities, etc.) to ensure top-quality performance and timely delivery. ·       Negotiate contracts and control costs while maintaining high service standards. ·       Ensure compliance with safety norms, legal requirements, and statutory regulations. Member Experience & Community Support ·       Maintain a strong member-first culture. ·       Ensure every wrkwrk member enjoys a frictionless experience , from move-in to daily operations. ·       Collaborate with the Community and Sales teams to address member feedback, improve satisfaction, and drive renewals. ·       Conduct regular audits and walkthroughs to ensure brand consistency and operational excellence. Team Leadership & Development ·       Build, lead, and inspire a high-performing regional operations team. ·       Set clear goals, track KPIs, and create accountability across roles. ·       Promote a culture of ownership, agility, and proactive problem-solving. ·       Coach and mentor team members for continuous performance improvement. Financial & Process Optimization ·       Own operational budgets and cost management for the respective center ·       Track revenue, occupancy, and expenses to maximize profitability. ·       Identify and implement cost-saving initiatives and process improvements. ·       Use data and reporting to drive insights and decision-making. Expansion & Growth ·       Support new workspace launches, from pre-opening readiness to operational rollout. ·       Collaborate with design, projects, and marketing teams for smooth handovers. ·       Implement scalable systems that support rapid growth and operational excellence. Technology & Systems ·       Leverage technology tools for facility management, member operations, and performance tracking. ·       Identify and integrate tech solutions to improve efficiency and enhance member experience What you need to bring to the table: Minimum 8+ years of experience in operations, preferably in coworking, real estate, or hospitality sectors. Proven track record in multi-site operations management and vendor coordination. Strong leadership skills with the ability to manage cross-functional teams. Excellent communication, problem-solving, and decision-making abilities. Financial acumen with experience in budgeting, cost control, and P&L management. Hands-on approach to managing day-to-day issues while maintaining a strategic outlook. Proficiency in local languages (Kannada/Tulu/Hindi) is a plus, along with fluency in English. Preference will be given to candidates currently located/willing to relocate to Mangaluru. Why you’ll love working with us: •   You’ll be working in land of sun, surf & fun - A beautiful coast with a super high air quality & happiness index •   You’ll be leading Ops for a young company that’s redefining the future of workspaces. •   You’ll have the freedom to experiment, innovate, and leave a lasting impact. •   You’ll work with passionate people who have a great track record , and believe in a no-fluff & zero-politics environment. •   Most importantly, you’ll own this role, shaping not just our brand, but the future of our entire region - Silicon Beach of India Know more about wrkwrk : Know more about Silicon beach of India (Mangaluru)