Guest Experience Specialist

1 week ago

tiruppur, India beBeeReservationist Full time

We are seeking a skilled and motivated Reservationist to support our team in delivering exceptional guest experiences.This is a remote position that requires excellent communication skills, strong problem-solving abilities, and a customer-centric approach.Process refund requests and resolve billing discrepancies in accordance with company policies.Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience.Ensure full compliance with company policies and procedures.Perform additional related duties as required.Key QualificationsFluent spoken English with clear voice and US accent familiarity (mandatory).Strong communication skills and a customer-first approach.Experience using reservation software and PMS tools.Excellent organizational and multitasking abilities.Proactive problem-solving mindset.Required Skills and QualificationsTechnical RequirementsExceptional English communication and interpersonal skills.Clear voice, fluency, and confidence while interacting with US customers.Proficiency in Microsoft Office (Word, Excel, Outlook).Desirable AbilitiesStrong oral and written communication abilities.Ability to quickly learn and adapt to new software and tools.Preferred ExperienceMinimum 1 year of experience in customer service, BPO, hotels, or vacation rentals serving US clients (strongly preferred).Prior experience in reservations or sales is an added advantage.This is a night shift aligned with US time zones. Salary details: ₹4,00,000 – ₹8,00,000 per annum. Education: Skills, experience, and voice quality hold higher value than formal degrees.

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