Desktop Infrastructure Technician

2 weeks ago

tumakuru, India beBeeHelpdesk Full time

Desktop Support Specialist Job DescriptionAs a Desktop Support Specialist, you will be responsible for providing second-level technical support for desktop/laptop hardware, software, and peripherals.Diagnose and resolve advanced technical issues escalated from the L1 support team.Install, configure, and maintain operating systems, software applications, and system updates.Perform root cause analysis to identify recurring technical problems and develop solutions.Key Responsibilities:Provide remote support and troubleshooting for users working from home or in the field.Train and mentor junior support technicians as needed.Ensure compliance with IT policies, security protocols, and best practices.Required Skills and Qualifications:Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.2-4 years of experience in a desktop support or similar role.Strong knowledge of Windows and Mac operating systems.Proficiency with Microsoft Office Suite and other common software applications.Benefits:This is an excellent opportunity to grow your career and become a skilled professional in the field of desktop support. You will have the chance to work with a talented team of professionals and contribute to the success of our organization.You will receive competitive compensation and benefits, including excellent opportunities for growth and development.

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