System Operations Infrastructure Manager

Job DescriptionWe are seeking an experienced Senior Systems Operations Engineer to manage and optimize a global 24x7 production infrastructure. This includes ensuring reliability, scalability, and security across multi-site environments, collaborating with cross-functional teams, and driving automation and performance improvements.This is a high-visibility role where you will be the first line of defense for incidents, contribute to architecture design, and support seamless product rollouts while maintaining industry-standard operational practices.Responsibilities:Build effective partnerships across the organization to foster collaboration between Product, Engineering, and Operations teams.Manage an international 24x7, multi-site production infrastructure powering services, including deployment, maintenance, troubleshooting, performance tuning, and security.Root-cause complex problems and involve multiple stakeholders, network, hardware, and software that relate to scaling and performance.Ensure proper monitoring, alerting, capacity planning, and reporting in the production environment.Contribute to the evolving design and architecture of reliable and scalable infrastructure.First line of defense during working hours should any alerts or incidents arise.Collaborate with product engineering teams to ensure Operations standards are observed, determine resource impacts for upcoming product deployments, and ensure successful product rollouts.Participate in an on-call rotation and be willing to jump on escalated issues as needed.RequirementsTo succeed in this role, you will need:Technical Skills: Demonstrable skills and experience managing, troubleshooting, and tuning Linux systems.Experience automating management of systems and applications using scripting languages like Perl, Python, or Ruby.Experience with industry-standard foundation technologies such as TCP/IP, HTTP, DNS, SMTP, and LDAP.Experience in management of large, distributed computing environments.Experience with virtualization – KVM, VMware vSphere, and/or OpenStack.Excellent verbal and written communication skills.Experience with monitoring and alerting systems.Experience with industry-standard operational practices such as change management, incident management, and working in colocation datacenters.Experience with configuration management tools like Puppet or Chef.Experience with load-balancing technologies – F5, Netscaler, or similar desired.Experience with Kafka, Elastic Search, Cassandra, and MySQL desired.Personal Qualities:You will thrive in this role if you have:Soft Skills:A friendly and collaborative demeanor, working well with cross-functional teams.Excellent problem-solving skills and attention to detail.BenefitsAs a valued member of our team, you can expect:Competitive salary and benefits package.Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications.Opportunity to work with cutting-edge technologies.Employee engagement initiatives like project parties, flexible work hours, and Long Service awards.Annual health check-ups.Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.Work EnvironmentOur office is designed to be inclusive and accessible, with ergonomic setups and assistive technologies to support employees with physical disabilities. We welcome diverse candidates from all backgrounds and are committed to fostering diversity and inclusion in the workplace.],