IT Infrastructure Manager

6 days ago

vellore, India beBeeSystemOperations Full time

System Operations ExpertWe are seeking a highly skilled System Operations Expert to join our team. This is a permanent work-from-home opportunity that requires a 1-year commitment with a renewable contract.The System Operations Expert will provide daily support for operational needs and manage ticket distribution to ensure timely handling of client access management requests.They will also provide Subject Matter Expert (SME) support for the ITSM ticketing system, regularly engaging with system stakeholders and cross-functional teams to ensure smooth operation of the Keystone Technical Support Center and ticket management systems.The successful candidate will have a solid background in supporting external customer-facing systems and an understanding of IT service management principles and best practices. They should also have a good working knowledge of industry-leading IT help desk tools and trends.Key Responsibilities:Act as SME with respect to technical and functional design requirements, general data concepts, mapping, and relationships.Troubleshoot and fix issues related to Service Now.Provide administrative support for users, roles, and groups.Provide technical support for the existing ServiceNow environments, applications, and modules.Maintain and review the effectiveness and efficiency of all ITSM processes.Support the upgrades and evolution of ServiceNow.Monitor assignment group queues in ServiceNow and proactively assume ownership of incidents and requests.Work with other members of the Platform team on an as-needed basis to ensure that the design and processes meet technical requirements.Validate Service request requirements and work them to completion in ServiceNow.Participate with operational teams to identify enhancement opportunities for improvement and work to implement enhancements.Other Sys admin duties as assigned.Platform Management – Define/maintain process and procedure documentation to support Service Operation best practices.

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    vellore, India beBeeSystemAdministrator Full time

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    vellore, India beBeeInfrastructure Full time

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    vellore, India beBeeCloud Full time

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    vellore, India beBeeAutomation Full time

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    vellore, India beBeeArtificialintelligence Full time

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    vellore, India beBeeInfrastructure Full time

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    vellore, India beBeeInfrastructure Full time

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    vellore, India beBeeReliability Full time

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