Information Technology Specialist

2 weeks ago

bangalore district, India Sharp Brains Full time

Duration: 4 months (November 2025 – February 2026) Job Requirements 3–5 years of IT field support or hardware/software troubleshooting experience. Experience in: PC deployment, installation, and end-user support Remote hands staging of infrastructure hardware Depot workflows and basic network troubleshooting Familiarity with: ServiceNow, Active Directory, SCCM/Intune, SOTI Microsoft 365 (Excel, Outlook, Teams, Word, PowerPoint) Dell diagnostics and SupportAssist tools Basic scripting (e.g., PowerShell or batch – helpful but not required) Physically able to lift 40+ lbs. and travel regionally. Associate degree, technical certification, or equivalent hands-on experience. Key Responsibilities PC & Hardware Support Perform on-site installation and setup of desktop PCs, laptops, printers, and peripherals. Provide remote hands support for IT hardware staging (PCs, servers, switches, etc.), including physical placement, unboxing, labeling, and power/network connectivity checks — configuration is handled remotely by others. Support device imaging, OS upgrades, and software installations. Depot & Lifecycle Support Participate in device lifecycle: receiving, staging, imaging, deploying, and assisting with decommissioning and secure disposal. Support depot operations: diagnostics, hardware repair, device reimaging, and staging of laptops, desktops, and tablets. Perform Dell-certified warranty repairs (if certified) and manage part replacements. Maintain basic asset tracking, including incoming and outgoing equipment. Documentation & Compliance Document service activity, imaging steps, inventory usage, and technical work performed. Follow local site SOPs and contribute to updates (e.g., shipping checklists, imaging guides). Ensure work aligns with infrastructure standards, safety protocols, and IT compliance.

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