Technical Support Specialist

2 weeks ago

Hyderabad, Telangana, India HighRadius Full time

About Us:

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

Responsibilities:

  • Responsible for technical support of the product Implementation for various clients
  • Own the Tickets resolution by debugging the issue and provide resolution.
  • Troubleshooting Cloud UAT environment related technical issues.
  • Development of tools and utility to help in reduction of technical issues.
  • Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
  • Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
  • Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
  • Provide accurate information about our products, services, policies, and procedures.
  • Contribute to a team environment focused on achieving customer satisfaction goals.

Requirements:

  • 3-5 years of Java development/ Java Support experience using Java
  • Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
  • Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
  • Technical Consultant to have experience in technically mentoring and guiding new team members.
  • Technology Stack: Java, Hibernate, Spring, Struts, Micro Services

What You'll Get

  • Competitive salary.
  • Fun-filled work culture (https://www.highradius.com/culture/)
  • Equal employment opportunities.
  • Opportunity to build with a pre-IPO Global SaaS Centaur.

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