QA Assurance Consultant

2 weeks ago

nadiad, India beBeeQuality Full time

Job Overview:We are seeking a Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the quality of our processes and providing training to employees.The ideal candidate will have excellent communication skills, both written and verbal, and proficiency in Microsoft Office suite, particularly Excel for data analysis.This is not a manual or automation testing QA profile. If you are interested in process improvement and quality assurance, we encourage you to apply.About the Role:Perform quality assurance call and/or process reviews for all departmentsConduct 'Process Refresher' and 'New Hire' trainings with the employeesProvide ongoing coaching and support to employees to strengthen understanding and execution of quality standardsIdentify training needs based on process review findings and collaborate with management to address skill gapsDevelop and implement training materials and SOPs to ensure consistency in quality assurance practices across departmentsAnalyze findings from process reviews and develop reports to highlight trends/ opportunities for improvementRecommend, implement, and monitor preventive and corrective actions to ensure that quality assurance standards are achievedMake recommendations to help reduce process variation and eliminate errorsTrack Business Unit responses for all findings identified from the process reviewsEscalate unresolved issues to Senior Management and work with Management to resolve the issuesProvide management with timely reports documenting observations from reviewsReviews for voice and non-voice processes related to US mortgageeRequirements:Excellent communication skills, both written and verbalProficiency in Microsoft Office suite, particularly Excel for data analysis

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