Principal Enterprise Architect

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the "platform of platforms" vision.  We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.What you get to do in this role:Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNowWork with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of workLead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscapeUnderstand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levelsWork with architecture development methods, modelling approaches and architecture patterns for integrationInteract at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.Provide thought leadership and collaborate with internal ServiceNow business unitsIdentify, lead and contribute to the creation of best practices, white papers, workshops, etc Qualifications  To be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposalsDrive for results using out-of-the-box innovative thinking together with excellent problem-solving skillsAn intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.15 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.Successfully lead diverse teams to reach challenging goals and can leverage organizational networks to get things done.A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platformsA proven track record of success with Enterprise Architecture or Application Architecture; pre-sales in a software vendor, in a large Enterprise or professional services environment.Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automationExperience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutionsExperience presenting architecture concepts, designs, and goals to technology leaders and partnersTR21 Additional Information Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.