EUCS_TOOLS_SCCM (End User Computing)

6 hours ago

west bengal, India Tata Consultancy Services Full time

TCS Hiring Role: EUCS_TOOLS_SCCM (End User Computing)Exp: 4-8 YearsLocation: KolkataJDMust-Have**At least 4 years of previous IT End User SupportProficient in English communication and should have experience supporting end users remotely through remote connecting toolShould have expertise in Windows, Macbooks and associate’s tools like Intune, Jamf, Bonger, ‘Team Viewer’, TANIUM etc.Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotelyWork experience in ITSM ticketing tool like Cherwell, tracking and closure · Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handlingShould have knowledge on Active Directory, should be able to manage ID creation, ID management, Password resetExposure in remote connecting tool , Application packagingL2 Level Desktop Troubleshooting Experience on Hardware and Software · Strong knowledge of Microsoft based operating systems (Windows 10, 11) · Microsoft based Office 365 applications , MacbooksExperience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)Look out for areas of improvement to help enhance user experience from desktop support perspectiveShould be flexible to work in any shifts/WeekendsKnowledge on Customer satisfaction and handing customer experience · Should have experience in installing approved software remotelyGood-to-HaveProven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

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