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Expert WFM Solutions Developer

2 weeks ago

solapur, India beBeeWorkforce Full time

Job Opportunity:The company seeks an experienced Workforce Management (WFM) Engineer to implement and support WFM, Desktop and Process Analytics (DPA), and Speech Analytics solutions. As a key member of our team, you will lead the end-to-end implementation of Verint solutions.Develop and execute plans for implementing WFM, DPA, and Speech Analytics solutions to meet business objectives.Collaborate with cross-functional teams to ensure alignment with business goals.Design and maintain forecasting, scheduling, and real-time adherence models within WFM.Configure and fine-tune DPA and Speech Analytics systems.Provide technical support and system administration for Verint applications.Requirements:Proven experience in implementing and supporting WFM, DPA, and Speech Analytics solutions.Strong understanding of workforce planning, call centre operations, and process optimization.Experience with system integrations, data feeds, and reporting within the Verint ecosystem.This is a fully remote contract position working primarily EST hours.