Quality Standards Expert

23 hours ago


varanasi, India beBeeQuality Full time

Quality Assurance Specialist Job DescriptionWe are seeking a Quality Assurance Specialist to ensure the highest standards of quality across our departments. As a key member of our team, you will be responsible for conducting thorough process reviews, identifying areas of improvement, and implementing corrective actions to maintain excellence in quality assurance.This role involves performing call and/or process reviews for all departments, developing and implementing training materials and Standard Operating Procedures (SOPs), and providing coaching and support to employees to strengthen their understanding and execution of quality standards.You will analyze findings from process reviews, develop reports to highlight trends and opportunities for improvement, and make recommendations to reduce process variation and eliminate errors.In addition, you will track Business Unit responses, escalate unresolved issues to Senior Management, and provide timely reports documenting observations from reviews.This is not a manual or automation testing QA profile. Excellent communication skills are required for conducting voice and non-voice audits. Proficiency in Microsoft Office suite, particularly Excel for data analysis, is necessary.Job Requirements:Conduct thorough process reviews to identify areas of improvementDevelop and implement training materials and SOPsProvide coaching and support to employeesAnalyze findings from process reviews and develop reportsMake recommendations to reduce process variation and eliminate errors



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