Commercial Excellence Data

Who we are

At Aptar, we use insights, design, engineering and science to create innovative packaging technologies that build brand value for our customers, and, in turn, make a meaningful difference in the lives, looks, health and homes of people around the world.

Every day, Aptar creates “a-ha moments” for its customers and their consumers and patients by continually bringing innovations to market that convert non-dispensing packaging into breakthrough product-dispensing systems, including those that give people more effective ways to put on their favorite fragrance, kids the opportunity to pour ketchup without making a mess and patients connected technologies that help them more easily adhere to treatment.

We have manufacturing facilities in North America, Europe, Asia and South America and over 13,000 dedicated employees in some 20 countries.

You should work here because we:

Attract and develop high performing people.

Promote a diverse and inclusive work environment.

Allow for failure by allowing people to make mistakes through an open and trusting environment.

Invest in the development of employees through local, regional and global career opportunities.

Contribute to the communities where we reside.

What’s new with Aptar

We have an exciting position open for a Commercial Excellence Data & Systems Analyst reporting to the Global Commercial Excellence Director.

The primary mission of the Data & Systems Commercial Excellence Analyst is to develop and implement Commercial Excellence processes through the Customer Relationship Management tool and other systems and tools with Aptar environment. He/she will also support other Commercial Excellence initiatives aimed to advance Aptar’s customer centricity journey and our profitable growth.

This role supports the development and execution of our commercial operating model vision, priorities, and best practices.

He/she will work closely with Sales, Marketing, Finance, and other cross-functional teams to deliver all initiatives and projects in the scope of Commercial Excellence and ensuring cross-region and cross-segment best practices are properly deployed.

The Data & Systems Commercial Excellence Analyst will report to the Global CE Director. The position will have potentially a supporting intern, making strong team management & development skills essential.

This is how your journey begins:

Internal Commercial Mindset Development

Execution of Sales Force Effectiveness initiatives and roadmap focusing on processes, data and tools.Establish regular cadence for Projects & Opportunities reviews.Structural Account Plan: support to Sales Leaders in account plan preparation. Responsible of tracking the diamond approach relationship with customers, monitoring account plans execution and consolidating relevant information for the management as well as maintaining updated the KPI dashboard.Optimizing the Customer Experience

Support process improvements for quotations and sample requests.

Reporting & Insights

• PBI Dashboards: creation, maintenance, standardization, and improvements of C4C, Pipeline Projection and Customer One-page dashboardsSales performance tracking and incentivization reporting.
• Support of annual Net Promoter Score process.
• Maintenance and Improvement of Competitive Intelligence & Market Insights tool.

Systems & Tools

CRM/C4C champion:

Support the Sales Leaders of all regions with the C4C Pipeline projection monthly review/Analysis by region; assure a monthly sanity check of pipeline and act as Key User by supporting the whole Closures Sales community.

Define and actively participate in the new implementations/improvements in co-operation with other segments.

Acts as administrator to the Customers database, including managing business requirements and customer documentation needs, contacts, contracts, and opportunities in the pipeline.

Ensuring adherence to CRM & Opportunity Pipeline best practices.

Collaborate with IS teams to continuously improve internal systems.

Contract Management activities, including tracking of agreements and work towards better understanding of current practices and potential improvement.

Training & Development

Support ongoing sales training framework with Corporate UniversityProvide Key User support for internal systems to commercial teams.

What you will bring on the journey

• Required: Bachelor of Business degree.
• Preferred: Lean/Continuous Improvement Training

Experience

• 3-5 years’ experience as Sales Analysis, including CRM strong expertise.
• Experience in Sales, Marketing or Pricing would be beneficial.
• Experience in contributing to similar sales effectiveness improvement projects is a major asset
• Demonstrated success in driving change and supporting global programs.
• Proven leadership capabilities and team player.
• Assessment of large datasets from a variety of sources.
• Proficiency in a multi-country, matrix team environment.
• Capability in agile methodology.
• B2B manufacturing industry experience preferred.
• Bachelor’s degree highly desired

Skills

Strong reporting and analytical skills, including carrying out weekly and monthly reporting, and proficiency for numbers and mass of information.

Strong Project Management skills.

Ability to work in project mode with multicultural teams.

Ability to drive proposals through creativity and innovation.

Ability to handle various subjects/projects at same time.

Computer literate. Solid mastery of Excel and PowerPoint, plus an ERP and Business Intelligence software (ideally SAP, QlikView, Power BI).

Hands-on attitude, proactive and results oriented.

Conscientious, with a strong focus on quality of work and good eye for detail.

Thorough, dependable, inquisitive and open minded.

Fluency in English (other languages would be a plus

Overview of expected Competencies

Oral Communication: Expressing oneself clearly in conversations and interactions with others.

Written Communication: Expressing oneself clearly in business writing.

Customer Orientation: Demonstrated concern for satisfying one's external and/or internal customers.

Diagnostic Information Gathering: Identifying the information needed to clarify a situation, seeking that information from appropriate sources.

Forward Thinking: Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies.

Strategic Thinking: Analyzing the organization's competitive position by considering the market and industry trends, existing and potential customers (internal and/or external), and strengths and weaknesses as compared to competitors.

Thoroughness: Ensuring that one’s own and other’s work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.

Flexibility: Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.

Other Requirements:

Organization Relationships

Frequent contact with Sales Community

Frequent contact with Marketing Community

Frequent contact with Finance, IT and other relevant departments

External Business Relationships

Upon request, contact with external consultants (for IT tools and pricing strategy).

Upon request, contact with customers (surveys).

What we offer:

An exciting, diverse and value based working environment

Award-winning corporate university offering personal development and training opportunities.

Competitive base salary and performance-based bonus plan.

Contribute to the communities where we reside.

Be You. Be Aptar

Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.