Delivery Manager

5 days ago

thiruvananthapuram, India UST Full time

At UST, we are hiring a Delivery Manager who can lead teams, drive operational excellence, and ensure seamless project delivery that exceeds client expectations. Refer details below:


Role Proficiency

  • Deliver large and complex programmes under guidance, ensuring adherence to budget, schedule, and outcomes.
  • Follow defined processes and quality standards across a portfolio with a total contract value (TCV) of $5-10 million.
  • Track operational and logistic decisions while implementing a robust governance model involving internal and customer stakeholders.



Responsibilities


  • Drive adoption of established delivery plans, standards, processes, best practices, infrastructure, RACI matrix, and RAID logs to ensure high-quality solutions for UST customers.
  • Provide thought leadership and foster a culture of innovation within teams; develop novel solutions that enhance business performance and align with organizational goals.
  • Manage the P&L of a portfolio with TCV of $5-10 million and support portfolio growth objectives of 10-15% YoY.
  • Implement digital transformation initiatives, focusing on service improvements and proposing innovative ideas beyond standard delivery.
  • Build and manage a span of control of 60–100 associates, offering mentoring and fostering team engagement and capability development.
  • Improve delivery processes while staying within budget, applying financial levers to enhance cost efficiency and engagement profitability.
  • Collaborate with key client stakeholders to manage end-to-end delivery requirements and ensure customer expectations are met.
  • Conduct periodic reviews to track delivery milestones and recommend actions based on review outcomes.
  • Participate actively in steering committee (SteerCo) meetings.

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