State Collections Manager

1 week ago


bangalore, India Hiranandani Financial Services Full time
  • Develop and implement effective strategies for debt recovery and collections within the state, ensuring compliance with applicable laws, regulations, and company policies.
  • Lead and supervise a team of collections professionals, providing guidance, training, and support to maximize their performance and achieve collection targets.
  • Monitor and analyze collection metrics, such as delinquency rates, recovery rates, and customer payment behavior, to identify trends, areas for improvement, and potential risks.
  • Oversee the management and maintenance of the collections portfolio, including prioritizing accounts for collection efforts, reviewing payment plans, negotiating settlements, and initiating legal actions if necessary.
  • Interact with customers regarding their delinquent accounts, addressing inquiries, resolving disputes, and providing assistance or guidance on payment options and debt resolution.
  • Prepare regular reports on collections activities, trends, and outcomes, presenting findings to senior management to facilitate informed decision-making and drive continuous improvement.
  • Collaborate with internal stakeholders such as sales, customer service, and finance teams to improve overall collections effectiveness and minimize customer delinquency.
  • Identify and implement process enhancements, automation, and technology solutions to streamline collections operations, enhance productivity, and optimize recovery rates.


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