Quality Improvement Specialist

3 days ago

kollam, India beBeeQuality Full time

Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team.This role focuses on quality assurance, ensuring processes are followed and standards are met.The ideal candidate will have experience in performing call and/or process reviews across departments, conducting training sessions for employees, and providing coaching and support to enhance understanding and execution of quality standards.Responsibilities include identifying training needs based on review findings, collaborating with management to address skill gaps, developing training materials, SOPs, and reports to highlight trends and opportunities for improvement, and recommending, implementing, and monitoring preventive and corrective actions to achieve quality standards.About the Role:This position plays a critical role in maintaining high-quality processes and ensuring that all team members understand their roles and responsibilities.The successful candidate will be responsible for analyzing data, identifying areas for improvement, and developing strategies to address these issues.They will work closely with other departments to ensure seamless communication and collaboration.Key Skills and Qualifications:Strong analytical and problem-solving skillsExcellent communication and interpersonal skillsAbility to work independently and as part of a teamExperience in quality assurance, training, and developmentFamiliarity with industry-standard software and toolsBenefits:Competitive salary and benefits packageOpportunities for professional growth and developmentA collaborative and dynamic work environmentOthers:Assist in developing policies and procedures to maintain quality standardsConduct regular audits and assessments to identify areas for improvementProvide coaching and mentoring to employees to improve performanceMaintain accurate records and reports related to quality assurance activities

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