Digital Client Engagement Director

1 week ago

solapur, India beBeeCustomer Full time

Job Title: Digital Customer Engagement ManagerRole OverviewThis role involves leading digital customer engagement efforts to drive business growth and improvement. As a key member of the team, you will be responsible for developing and implementing strategies to enhance customer experience, build strong relationships, and drive revenue.Key ResponsibilitiesDevelop and execute comprehensive digital customer engagement plans to meet business objectives.Collaborate with cross-functional teams to identify and address customer pain points, improve satisfaction, and increase loyalty.Utilize data analytics to measure and evaluate the effectiveness of customer engagement initiatives.RequirementsExpertise in SAP HEC, S/4HANA, and cloud solutions, with hands-on experience in SAP Basis activities, cloud infrastructure updates, and project management fundamentals.Strong technical troubleshooting skills, problem-solving abilities, effective customer relationship building, and conflict resolution.Skills and QualificationsThe ideal candidate should have a solid understanding of IT Service Management, SAP Applications, and excellent communication and teamwork skills. Additionally, they should possess strong organizational and time management skills.What We OfferWe offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional results, and we are looking for like-minded individuals who share our commitment to excellence.

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