AI-Driven Customer Engagement Specialist

1 week ago

ahmedabad, India beBeeInnovator Full time

Drive innovation in AI-driven customer engagement with cutting-edge technology, combining Large Language Models and Retrieval-Augmented Generation.As a Prompt & AI/ML Engineer, you will design, develop, and deploy intelligent chatbots and voice agents to redefine patient access and accelerate call handling in the healthcare industry.Key ResponsibilitiesDevelop and architect AI models that ingest NHS data sources, generating accurate responses for chatbot and voice agent interactions.Craft and optimise prompts, as well as voice-agent dialogue flows, to maximise response relevance, reduce latency, and ensure clinical safety.Collaborate with cross-functional teams to integrate AI and voice agent components into our cloud-hosted microservices architecture.Instrument AI pipelines, analyse logs, troubleshoot edge cases, and implement continuous-learning improvements.Stay up-to-date with the latest advances in LLMs, RAG, and conversational AI frameworks.

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