Network Operations Specialist

4 months ago

thiruvananthapuram, India noon Full time

Job Title: Network Operation Center Specialist

Location: India


Description

We are looking for a NOC Specialist for our Network Operations Center team. The candidate must possess around 4+ years’ hands-on experience in monitoring of enterprise systems, with knowledge of cloud environments, basic network protocols. Previous experience with fintech or e-commerce companies is a welcomed plus.


The Network Operations Center Specialist is responsible for the 7x24x365 monitoring and remedial activities in support of our Production Cloud Services. The NOC Specialist will provide continuous monitoring and support and perform routine activities for all systems and services. Knowledge of services, techniques and procedures are required and good communication skills, for consulting with users and next tier resources to determine and remediate hardware, software or system functionality, issues are also required.


With the goal to maintain agreed high system availability numbers and a low Mean Time To Resolution (MTTR), the position requires effective communication and notification cross-functionally to address impacting, and potential impacting, events.



Responsibilities

Responsibilities will include, but are not limited to:

  • Ongoing monitoring
  • Ticket creation
  • Updates of the status page
  • Management
  • Escalation to DevOps team
  • Participation on Incident calls
  • Adherence to established SLA’s and a working knowledge of all monitoring and support tools. It is required to maintain a culture of continuous improvement, by providing suggestions for process enhancements, providing updates to documentation, providing transfer of knowledge to peers in your area of expertise, and assisting in the training of new hires.



Requirements

  • Minimum of 3 years of related experience
  • Cloud Application Performance Monitoring and Analysis (Preferred Azure)
  • Technical Degree and/or equivalent experience and training preferred
  • Intermediate skills/working knowledge of Open Source environments
  • Must be willing to work any shift in a 24/7/365 work environment on a rotational basis, some holiday and weekend work required
  • Good verbal and written English communication skills and attention to details



Skills Required

  • Knowledge and use of common industry monitoring and support tools
  • Incident Management and work on resolution as SRE
  • Cloud Application Monitoring tools- MS Azure
  • Analytical skill to triage incidents
  • The skills needed to prioritize issues
  • Ability to work well with others and communicate professionally
  • Coordination, organization, and teaming skills
  • Self-motivated and quality-driven, balanced with technical support capabilities
  • Ability to defuse anger, resolve conflict and operate with a strong sense of responsibility
  • Ability to multi-task and respond to priority issues effectively
  • Ability to work independently, in a fast-paced environment, with minimal supervision



Technologies & tools

  • Knowledge of Azure Cloud environment.
  • Knowledge of monitoring systems like NetXMS, Nagios, Zabbix or similar.
  • Basic understanding of network protocols




Why should you join noon payments?


Working at noon payments is more than a job. Being part of this family it’s a calling to leave a mark in the region through meaningful work; we offer a dynamic environment where you can learn and you can focus on improving merchants and customers lives by delivering innovative solutions across the payment continuum.


Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

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