Digital Transformation Specialist
7 days ago
Job Title: Implementation ManagerAbout the PositionThe role of Implementation Manager is a crucial one, as you will be responsible for executing the Client's Skillsbuild program through strategic partnerships across a specified geography. You will oversee all aspects of program implementation, ensuring high-quality delivery and achieving key performance indicators (KPIs).Key ResponsibilitiesProgram Implementation & Management:Oversee the rollout of the program through partner organizations to drive pre-determined learner outcomes.Partner Coordination:Serve as the primary liaison between our organization and partner entities. Facilitate communication, resolve issues, and ensure partners have the necessary resources and support to effectively deliver the program.Performance Monitoring:Track and analyze program performance against KPIs, including learner engagement rates, course completion rates, and the issuance of credentials. Implement strategies to address any gaps or areas for improvement.Internal Management Processes:Managing and coordinating across CSR sub-teams to ensure internal stakeholders are aligned/consulted/informed, as per RACI matrix.Quality Assurance:Work closely with the content and credentialing teams to ensure that all program offerings implemented by the partners meet our high standards for content quality and credentialing criteria.Feedback Loop:Collect and synthesize feedback from partners and participants to inform continuous improvement of the program.Reporting:Prepare and present regular reports on program status, challenges, and achievements to senior management and relevant stakeholders to ensure targets are being achieved.Required Skills and QualificationsYou will need to possess a sound knowledge of instructional design, program development, analytics, learning technology and learning principles. A general understanding of the educational and workforce skills landscape with a sound knowledge of new technology fields such as AI, Cyber, Data, Cloud, Software Development and key employability skills for entry level employment in these fields is also essential. You should also have strong professionalism and stakeholder management skills and experience of working with organizations such as educational establishments, non-profit enterprises, government agencies (especially those focused on employment and upskilling) and training providers.BenefitsAs an Implementation Manager, you will have the opportunity to develop your skills in program management, partner success management, stakeholder relationship management, leadership, expertise on skills development and managing digital transformations. You will work well in an innovative and entrepreneurial environment and help paint the landscape of future engagements with the global community. You will be passionate about believing corporations bring high value to society and enthusiastic about what your employer is doing to change the world and how others can join this effort. You will be curious and hungry for knowledge and always on the lookout for what's new and next.OthersThis job will involve self-organized work with a keen ability to identify problems and develop solutions to complex challenges; be able to manage multiple workstreams and priorities at once, be able to synthesize and distil information from multiple inputs to develop a strong strategy & plan; must be willing to take on strategic challenges and deliver solutions.
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