International Voice Operations Manager

3 hours ago

kolkata, India beBeeLeadership Full time

Team Lead RoleWe are seeking a Team Leader for our International Voice Process. This is a challenging opportunity for an individual with leadership experience in customer support to drive team performance and manage escalations.We require any graduate with a minimum of 2+ years of BPO experience, preferably as a Team Leader in an International Voice Process. Immediate joiners are preferred.The responsibilities include:Driving team performance and managing escalationsPreparing and publishing performance reports (Daily/Weekly/Monthly)Collaborating with cross-functional teams for process improvementsMotivating and guiding team members to deliver exceptional customer experienceWe are looking for someone with proven leadership skills, strong communication and decision-making abilities, proficiency in MS Excel and KPI management, and excellent organizational and time-management skills.The ideal candidate should have exceptional English communication skills and a customer-first mindset with strong analytical abilities.

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