Technical Engineer Lead

2 weeks ago

moradabad, India beBeeCustomer Full time

As a senior technical engineer, you will have the flexibility to choose your work environment. This flexibility enables you to better support personal goals and other priorities. Key ResponsibilitiesYou will be a champion for customers, driving agreement and improvement across teams. You will focus on enhancing customer experience and having a global impact on processes, products, and teams.Analyze root causes, debug, and troubleshoot Atlassian products.Participate in customer calls, communicating progress updates, action plans, and resolution details.Be the voice of the customer and coach others on technical skills, soft skills, and behavioral interviews.Qualifications8+ years of experience in Java support, software services, and system administration for large user communities.Experience with operating systems (e.g., Linux, OS X, Windows).Expertise in multiple Atlassian products and identifying knowledge opportunities.Communicate as an internal expert with customers at an executive level on technical details, progress, and next steps.This role requires strong analytical and communication skills, with the ability to work effectively in a team environment. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

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