Senior ITSM Platform Manager

1 week ago

alappuzha, India beBeeFreshservice Full time

Platform Management Role About the Job: We are seeking an experienced IT Service Management (ITSM) professional to manage our Freshservice platform. The ideal candidate will have a strong background in configuring, customizing, and maintaining ITSM processes aligned with ITIL best practices.The successful candidate will design and refine our service management operations to ensure compliance, consistency, and continuous improvement across all services.Main Responsibilities: Configure and customize Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.Implement automation workflows, SLAs, and integrations with other enterprise tools.Skills and Qualifications: 3-5 years of experience in ITSM roles with at least 2 years hands-on experience in Freshservice administration and configuration.Strong understanding of ITIL framework and service management principles.Experience with automation, scripting, and API integrations within Freshservice.Excellent problem-solving, communication, and stakeholder management skills.Benefits: This is a challenging role for experienced professionals who want to take their ITSM skills to the next level.We offer excellent opportunities for career growth and development in a dynamic and innovative environment.What We Offer: Freshservice Experience, Automation Skills, Service Management PrinciplesPlease Note: Certifications in ITIL, Freshservice, or related platforms are highly desirable but not essential.

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