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Program Delivery Specialist
2 weeks ago
Implementation ManagerThe Implementation Manager plays a pivotal role in delivering Client programs through strategic partnerships across a specified geography.Program Oversight: Oversee the rollout of programs through partner organizations to drive pre-determined learner outcomes.Partner Liaison: Serve as the primary liaison between our organization and partner entities. Facilitate communication, resolve issues, and ensure partners have the necessary resources and support to effectively deliver programs.Performance Monitoring: Track and analyze program performance against key performance indicators (KPIs), including learner engagement rates, course completion rates, and the issuance of credentials. Implement strategies to address any gaps or areas for improvement.Internal Alignment: Manage and coordinate across CSR sub-teams to ensure internal stakeholders are aligned, consulted, and informed, as per the RACI matrix.Quality Assurance: Work closely with the content and credentialing teams to ensure that all program offerings implemented by partners meet high standards for content quality and credentialing criteria.Feedback Loop: Collect and synthesize feedback from partners and participants to inform continuous improvement of programs.Reporting: Prepare and present regular reports on program status, challenges, and achievements to senior management and relevant stakeholders to ensure targets are being achieved.We offer a competitive package with opportunities for growth and professional development.
