MAS OS Support Intune
1 month ago
Job Title: MAS OS Support - Intune
Location: Bangalore, Chennai
Job Type: Hybrid (WFO 3 Days a week)
Notice: 30-45 days
Exp: 5+ Years
Note: This position will be on a payroll at Progton Software Private Limited, Bangalore, through HCL and the end-client will be Allianz Technology AU.
ESSENTIAL FUNCTIONS
• Enterprise Mac support experience.
• Extensive Intune experience Managing MAC OS including Integration with Azure , Composer and other MAC applications.
• Extensive knowledge of the MacOS file system.
• Demonstrated ability to develop customized solutions to meet business requirements
• Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Demonstrated ability to prioritize workload and meet project deadlines
• Ability to adapt in a dynamic work environment and make independent decisions
• Strong customer service focus
• Excellent oral and written communication skills
• Willingness to work a flexible schedule to accommodate project deadline
QUALIFICATIONS
• College degree in Information Systems or related field, or equivalent work experience.
• 6-12 years' experience in Information Technology.
• Day-to-day production support of the Jamf Pro environment supporting multiple IT business units.
• Extensive experience on macOS and iOS devices.
• Security software management and deployment via customized policies.
• Management and implementation of Apple Business Manager (DEP/VPP).
• Smart groups with custom queries and Static groups.
• Knowledge of Intune and On-Prem management.
• Usage and implementation of Extension Attributes.
• Automation via scripting will be a plus.
• Knowledge of VPN apps management and deployment via customized policies and injected server details.
• Management of macOS upgrades and provisioning.
• Excellent troubleshooting skills for issues related to macOS and applications.
• Drive Problem Management with focus on RCA and proactive problem management.
• Experience with the installation and configuration of security tools on macOS.
• Advanced understanding of Configuration profiles, like PPPC, custom profiles of security apps, enterprise Wi-Fi etc. • Knowledge of macOS AD binding.
• Implementation of Conditional Access policies via macOS integration.
• Meeting SLAs for trouble tickets and other customer related issues.
• Understanding of deployment/patching phases.
• Implement and maintain processes around the Systems architecture.
• Have hands & depth experience with Intune & macOS.
• Have experience on macOS & App packaging & Re-Packaging and Testing skills.
• Implement and maintain processes around the Systems architecture.
• Have hands & depth experience with Intune & macOS.
• OS Upgradation & it’s patching, Application Configuration, Extension Attributes, Inventory, Securities (CIS) Enhancement.
• Support Operations in resolving escalated issues and have RCA, SOP Documentations & KB articles.
• Manage macOS Desktop environment & Migration.
• Should have knowledge of Smart & Static Group, Extension Attributes, PreStage Enrollment & Scripting knowledge. • macOS App Packaging & its deployment.
• Application configuration & settings and its deployment.
• Should have knowledge of macOS Architecture & it’s Logs understanding
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