Technical Systems Integration Specialist

2 days ago

kannur, India beBeeIntegration Full time

Job Title: Integration EngineerThe Senior RevOps Manager / Integration Engineer serves as the technical owner for all revenue-facing integrations across Salesforce, Bullhorn, MCAE Advanced, CTI platforms, and Agentforce.This role architects scalable, resilient integration patterns while ensuring governance, observability, and operational reliability at enterprise scale.Integration Architecture: Architect scalable integration frameworks using tools such as Workato or MuleSoft, implementing patterns that include retry logic, idempotency, backpressure, and queue-based processing.Integration Governance: Establish and govern integration standards, including naming conventions, version control practices, and deployment protocols.Flow Design: Design and optimize high-volume flows supporting CTI-to-CRM routing, lead ingestion, recruiter activity synchronization, and related revenue workflows.Salesforce Development: Define, enhance, and maintain Salesforce revenue lifecycle processes, including lead routing, call dispositions, and end-to-end Sales/Recruiting workflows.Partner Collaboration: Partner with Admin/IT teams to manage schema changes, automation governance, and system updates impacting revenue operations.Sync Management: Oversee the integrity and performance of the Salesforce MCAE Advanced bidirectional sync, including rule logic and sync health management.Troubleshooting: Troubleshoot MCAE connector performance, campaign influence tracking, scoring models, and CRM alignment in collaboration with Marketing Operations.CTI Routing: Architect CTI routing logic within Salesforce flows and support escalation, queue management, and omnichannel routing within Agentforce.Incident Analysis: Lead root-cause analyses for high-impact incidents, publishing detailed remediation plans and prevention strategies.Service Monitoring: Develop and monitor service-level objectives (e.g., 99.9% uptime) for critical flows using dashboards, alerting, and observability frameworks.About This Role:This is a key position responsible for designing, developing, and maintaining scalable and resilient integration patterns across multiple systems.The ideal candidate will have experience with integration architecture, development, and governance, as well as strong problem-solving skills and ability to collaborate with cross-functional teams.Key Requirements:Experience with integration architecture, development, and governance.Strong problem-solving skills and ability to collaborate with cross-functional teams.Familiarity with tools such as Workato or MuleSoft.Ability to design and optimize high-volume flows.Knowledge of Salesforce revenue lifecycle processes.What We Offer:A dynamic and supportive work environment.Ongoing training and professional development opportunities.A competitive salary and benefits package.

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