Exceptional Customer Service Specialist for Web/Mobile Applications

21 hours ago


Kolhapur, India beBeeTechnical Full time

Job DescriptionDelivering exceptional customer service is at the heart of this role. As a Technical Support Engineer, you will work closely with our Client Success team to provide Tier-2 client support for software technical issues.We are seeking a skilled Technical Support Engineer to join our team in providing timely and accurate customer feedback.Providing technical support to internal and external users, including customer service teams and clients.Communicating and coordinating feedback and inputs to the development team.Assisting QA activities.Troubleshooting technical issues with minimal support from the development team.Speaking to customers to quickly identify the root cause of their problem.Proposing workarounds to customers when a fix will take time to be released.To succeed in this role, you should have:A Bachelor's degree in Computer Science or Information Technology.US working hours (9 am to 6 pm Central Time).3-5 years of experience in tech support for web-based business applications with mobile interfaces.Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs.Experience with remote desktop applications and help desk software.Experience with ticket management tools like Clickup, Jira, Trello, etc.Communication skills, preferably with AI tools and texting applications.A development mindset to adapt to new challenges quickly.Attention to detail and strong problem-solving abilities.Excellent interpersonal skills.



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