ITSM Developer

5 days ago

vadodara, India Live Connections Full time

ob Title: ITSM Implementation Consultant – MumbaiJob Purpose: Support and implementation of Service Management toolsQualification: Computer Engineering GraduateCertifications: ITSM-related certifications (e.g., ITIL, ISO20000, COBIT)Experience: Minimum 5 yearsReporting To: Service Delivery ManagerResponsibilities:Understand business objectives and requirements for Service Management (SM) and IT Asset ManagementAssess existing support structures, capabilities, processes, and toolsLead workshops with key stakeholders to document current-state processes and define future-state requirementsCreate functional specifications based on business needsEnsure SM policies and processes are well documented and sharedImplement Service Management tools at customer locationsProvide post-implementation supportWork with REST APIs, integrations, and automation toolsCoordinate with stakeholders using strong analytical and communication skillsTechnical Skills / CompetenciesMandatory:Strong experience in IT Service ManagementExperience designing IT service frameworks and defining service management strategiesAbility to document IT policies and processesImplementation experience with enterprise ITSM platformsHands-on experience with Ivanti Service ManagerFamiliarity with REST APIs, integrations, and automation toolsExperience with tools such as Ivanti, IMS Saphire, Symphony Summit, Freshdesk, ServiceNow, BMC Remedy, LANDesk (Ivanti preferred)Optional:Development experienceExperience with database tools and reportingSoft SkillsMandatory:Positive attitude and commitment to high-quality deliveryAbility to handle complex situations with clarity and focusStrong communication skills across all management levelsAbility to challenge and improve established practices5 DAYS WORK FROM OFFICE

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