Operational Leadership Director

2 weeks ago

lucknow, India beBeeOperations Full time

Chief of StaffThis is a high-responsibility role for someone who can operate independently, manage staff, solve problems and ensure all businesses run smoothly without constant supervision.The Chief of Staff will be responsible for running operational activities across all businesses, leading teams, managing staff performance & KPIs, overseeing claims, fleet operations, workshop work, monitoring cashflow, expenses, vendor invoices, bookings and repair costs, handling escalations, negotiations and daily challenges, implementing systems, processes and SOPs, providing daily and weekly reporting directly to the owner, ensuring operational efficiency, discipline and accountability.Manage day-to-day operations for rentals, claims, repairs and workshop activities.Ensure timely customer service, booking fulfilment and fleet utilisation.Oversee claims handling and insurer communication.Monitor and review workshop jobs, parts and repair quality.Lead internal teams in India and Australia.Monitor KPIs, task completion and staff discipline.Resolve staffing issues, performance gaps and operational bottlenecks.Review daily performance numbers, pending claims, bookings and expenses.Approve invoices, workshop bills and supplier payments.Prepare and submit reports directly to the business owner.Build and implement SOPs across rentals, claims, workshop.Improve efficiencies and reduce operational costs.Introduce new systems, tools and workflow automation.Attend management meetings.Act as the bridge between the owner and teams.Take responsibility for sensitive and confidential matters.Requirements:5+ years in operations management.Automotive, fleet, insurance, logistics or service industry experience preferred.Must have managed teams of 10+ people.Experience in a fast-paced environment.Exceptional English (written & spoken).Strong leadership and decision-making.Excellent organisational and problem-solving skills.Ability to run multiple business units at once.Financial understanding (KPIs, budgets, expenses).Ability to work under pressure and meet deadlines.Tech-savvy and comfortable with digital workflow.Highly responsible & mature.Loyal and trustworthy.Proactive and self-driven.Ownership mindset.Ability to act independently.

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