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Senior Underwriter
2 months ago
Senior Specialist - Metrics, Analytics & Reporting
What can you expect?
Mercer is the global leader for trusted human capital services and products. The Health Delivery team at Mercer delivers a comprehensive suite of Health solutions across geographic boundaries, offering solutions globally.
The incumbent in this role will ensure world-class service delivery to the UK clients. This position is responsible for various professional activities for assigned moderate portfolios, including processing and technical checks of transaction, administration of Healthcare & Protection policies (covering Renewal and Market Review process).
The role will focus on:
Processing and quality checking
Handling tasks for UK health insurance products – like GLA, GIP, PMI, Dental, etc
Interpretation of policy terms and client requirements to draft Renewal or Market Review Report
Good understanding of claims Underwriting process
Effective communication with clients, colleagues, and providers
Enter, validate and provide data analysis for various data used in renewal process (employee headcount movement, claim history, underwriting details, premium changes etc.)
Prepare various documents that are used in placement process and distributed by local client contacts to clients (Proposals, RFQ, Confirmation of Placement, Renewal Report, e-mails
Creating reports, perform data analysis, including presentation of data insights.
Ownership of delivery on assigned work through self-planning and monitoring of all activities
Ensure quality of own work through right first-time approach
Preparation of various process reports as and when delegated by managers.
Mentoring and coaching new hires
Updating and maintaining process documentations (e.g. SOPs, PMAPs, Exception Tracker etc.)
Transition of new processes / work types
What is in it for you?
Medical insurance, personal accident insurance, group term life insurance from the day you join us.
10 holidays along with 20 earned leaves, 7 sick leaves and 7 casual leaves in a calendar year
Shared Transport (Provided the address falls in service zone)
We will count on you to:
Operational Activities:
Responsible for transactions processing and quality check
Managing daily inventory and allocating work within the team
Tracking the inventory status and sharing day end report with managers
Providing floor support to colleagues
SPOC for any process related updates and queries
Timely communication to managers for any issues or help needed.
Adhere to UK Health processes.
Ownership of delivery of tasks and client portfolio
Proactively manage own workload
Partner with internal/ external stakeholders to achieve best service for client.
Dealing with client and member queries (verbal and written), as appropriate in line with service level agreements to ensure timely client delivery.
Champion continuous improvement within your team/location
Develop and maintain appropriate technical knowledge.
Support revenue reporting activity as appropriate.
Quality checking of colleagues work to ensure accuracy.
Ability to work independently and as part of a team.
Ability to establish and maintain relationships with both internal and external stakeholders.
Good planning and organisation skills and ability to work to deadlines.
Ability to prioritise own workloads.
Accuracy and attention to detail
Manage multiple clients demands on a daily basis.
Attend client meetings as requires.
Manage client relationships to support retention & growth.
Training and technical referral for colleagues
Excellent planning and organisation skills with ability to work to numerous deadlines.
Manage multiple clients demands on a daily basis.
Coaching of colleagues
Reporting work:
All process related updates and exceptions are captured and reported out on timely basis
Updating and maintaining Rejects/Errors data and share the analysis with managers
Helping managers in process relate reports (e.g. Weekly, Monthly Dashboard)
Ensure all adhoc reports are prepared as and when requested
Good skills in creating attractive dashboards using Excel, Power Point, etc.
Support new transitions:
Responsible for leading transition calls and support knowledge transfer
Creating and maintaining process documents (e.g. SOPs, Process Maps etc.)
Ensure adherence to communication calendar.
Imparting process trainings to team members
What you need to have:
6+ years of overall experience including minimum 2 years of Health Insurance in any region
Good Interpretation and decision making skills
Strong command on MS office applications (Word, PowerPoint)
Intermediate knowledge of MS Excel (must)
Strong communication skills, both verbal and written
Advanced Logical, Data Analytical & reporting skills
Proficient in arithmetic calculations
Strong analytical, research and problem solving skills, attention to details
VBA knowledge will be an added advantage