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Movate | International Customer Service Representative

1 month ago

india Movate Full time

Hi,


Good Day


Please find the below job description,


Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.


We looking for immediate joiner

Position : International Customer Service Representative - Chat support (Telecom Process)

Experience : 1– 4 years

Job Location : Chennai - Ambit it Park (Work from office)


Job Responsibilities:

  • Reviewing new orders for accuracy and completeness
  • New order processing on a web-based system
  • Customer enquiry clarifications
  • Maintain service levels and high levels of accuracy
  • Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
  • Maintaining a high level of accuracy with respect to all activities.
  • Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.


Qualification:

  • Any Degree


Technical skills:

  • Experience entering data using an alphanumeric keyboard and verifying/proofing entered data.
  • Skill in reviewing, proofing and verifying data.
  • Able to learn new concepts quickly.
  • Comfortable working with limited supervision in a fast-paced environment; A creative problem-solver.
  • Knowledge of basic computer operations.
  • Strong organizational skills.
  • Highly motivated in the performance of sometimes repetitive duties with very low room for error.


Qualifications

  • At least 1 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work