Senior Operations Manager

5 days ago

varanasi, India beBeeLeadership Full time

Job OverviewAs a Team Leader, you will be responsible for leading a team of skilled professionals to deliver exceptional results and drive business success.You will provide guidance, support, and development opportunities to help your team members achieve their full potential and reach their career goals.The ideal candidate will have excellent leadership skills, the ability to communicate effectively with diverse stakeholders, and a passion for driving continuous improvement and innovation.Key ResponsibilitiesLead, mentor and support a team of professionals to ensure high levels of productivity, quality and customer satisfaction.Set priorities, distribute tasks and ensure proper workload balance within the team.Drive professional development through training, coaching and ongoing feedback.Conduct periodic 1:1 meetings, performance evaluations and goal-setting.Recruit, onboard and integrate new team members into the team.Build and maintain a culture of accountability, high performance and service quality.Operational OversightOwn the day-to-day operations of the team, ensuring consistent monitoring, alert handling and operational routine execution.Ensure all teams consistently follow predefined procedures, escalation paths and runbooks.Validate and improve health checks, monitoring dashboards and operational KPIs.Oversee shift handovers, ensuring accuracy, clarity and continuity of operations.Incident ManagementServe as the primary incident coordinator for major incidents (P1/P2) and oversee response efforts across shifts.Ensure correct triage, prioritization and mitigation actions by the team.Coordinate escalation to Tier 2/3, Infrastructure, Security and relevant stakeholders.Lead post-incident reviews, ensuring documentation, root cause analysis and follow-up action items are completed.Service Quality & Continuous ImprovementMonitor team performance, SLAs and KPIs; ensure targets are met or exceeded.Identify recurring issues, monitoring gaps or operational inefficiencies and drive improvement initiatives.Own and update NOC processes, SOPs, runbooks and documentation.Collaborate with cross-functional teams (Infrastructure, Networking, Security, DevOps etc.) to enhance system reliability and monitoring coverage.Proactively recommend improvements to monitoring, alerting, automation and NOC workflows.Communication & ReportingProvide clear and consistent communication to management regarding incidents, trends, risks and operational status.Deliver daily/weekly operational reports, including incident summaries and team performance insights.Represent the NOC function in internal meetings, service reviews and cross-team coordination sessions.

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