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kochi, India beBeeAIENGINEER Full time

Prominent AI Engineer – Innovative Chatbot Voice Agent Specialist We’re pioneering a revolution in customer engagement by combining cutting-edge Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and advanced prompt engineering to create the UK's leading AI receptionist for GP practices.As a Senior AI Engineer, you'll be instrumental in designing, developing, and deploying AI models that power intelligent chatbots, voice agents, and telephony services.Your expertise will drive data-driven improvements and ensure our solutions remain at the forefront of NHS digital transformation.Develop and deploy LLM- and RAG-based systems to ingest NHS data sources, generate accurate responses, and power both chatbot and voice agent interactions.Craft and optimise prompts—and design voice-agent dialogue flows—to maximise response relevance, reduce latency, and ensure clinical safety across text and voice channels.Partner with frontend and backend teams to integrate AI and voice agent components into our microservices architecture.Instrument AI and voice-agent pipelines, analyse logs and user feedback, troubleshoot edge cases, and implement continuous-learning improvements.Stay up-to-date with the latest advances in LLMs, RAG, conversational AI frameworks, and NHS-specific compliance to inform our technical roadmap.Define and execute rigorous test plans in collaboration with QA to validate model accuracy, voice-agent performance, and compliance with healthcare standards.Mentor junior engineers, advocate for best practices in MLOps, prompt engineering, voice-agent design, and model governance, and contribute to architecture reviews.

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