Storage Enginner- L1 HPE

Job DescriptionEngineer will be part of a 24/7 IT backup operations team and will be directly responsible for the technology below.Storage: Nimble, 3PAR, Primera, Alletra, MSA, SAN, StoreOnce, Qumulo NASThe position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status. The job also involves leading communication between other technical teams, customers and internal organization to fulfill customer needs and accomplish customer satisfaction.Job specific responsibilities include maintaining Nimble, 3PAR, Primera, Alletra, MSA storage, StoreOnce, Qumulo NAS and associated SAN infrastructure. Supporting and troubleshooting Storage and SAN issues in widely distributed environment.Plan and implement best practices for Storage and SAN solutions.Proactive measures to ensure adequate storage (Nimble, 3PAR, Primera, MSA or any HPE storage in scope) capacity is available.Create SOPs and update documentation for various administration activities on Storage and SAN.Perform configuration changes as per design and build. Experience Required3+ years of IT experience with Hands on all HPE and other Storage productsProfessional degree or equivalent experience and 3+ years related IT experience.Hands on experience on administration of Nimble, 3PAR, Primera, Alletra, MSA – LUN creation, extension, Virtual copy, Snapshot, Replication, Alerting and monitoring, Capacity Management, Reporting etcAdministration of SAN Switches and monitoring configurationAptitude towards problem solving and troubleshooting skills on SAN connectivity Familiar with SNMP & SMTP protocolsGeneral knowledge of networking concepts and iSCSI protocol.Basic knowledge & understanding of Storage arrays.Must Have Experience on storage from below:Nimble, 3PAR, Primera, Alletra, MSA storage (Anyone) & NAS.SAN fundamentals, Switch Zoning, FOS upgrade etc.Operating system (any one of Windows, Linux, VMWare)Basic Virtualization conceptsPreferableExperience with one of the Enterprise Backup software : Rubrik, Commvault, Data Protector, NetBackupKnowledge of Remote Support and Remote monitoring processes and conceptsTools Knowledge on ServiceNowITIL Certified.Certifications PreferredAny Industry standard storage certification from HPE or other storage vendorsTechnical SkillsS/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.S/he must possess a balance of very well developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills. Candidate should have excellent technical communication skills both verbal and written.Interpersonal SkillsSelf-starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. Exceptional Customer service skills, mindset & attitude.Be professional in all modes of interaction with our internal & external customers.Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities and is accountable. Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo and solves problems creatively.The candidate must collaborate with other teams and individuals within the organizationBe capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.Actively listen and confirm problem details showing empathy for urgent situations Utilize effective negotiation skills which will lead to satisfactory issue resolutions.