Alp Consulting Ltd. | Presales Specialist | bangalore
4 days ago
Desired Candidate Profile:
A graduate in any stream.
- Minimum 1-2 years of experience in Interior Design sales domain.
- Familiar with CRM & cloud telephony systems and practices
- Customer focussed and adaptable to different personality types
- Have the ability to multitask, set priorities and manage time effectively
- Possess previous experience in a call centre dealing with Indian consumers.
- Superior listening, verbal, and written communication skills
- Proficient in spoken English with proper grammar.
- The ideal candidate will ideally have a minimum of 1-5 years fit-out interior project sales experience, preferably in the turnkey and interior works sector, commercial real estate or construction.
- Proven record of accomplishment within the interiors industry and experienced in dealing with clients.
- Ideally, this individual could be an interiors Project Manager turned sales executive, an Interior Designer turned sales executive, or existing sales executive by education and profession who has the desire to market interior fit out design solutions and manage client relationships in the designated sector.
Roles and Responsibilities:
- Make outgoing calls to potential customers to schedule high quality leads for sales.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell services when they arise.
- Follow up with potential customers in a timely manner if necessary.
- Manage a large number of outbound calls in a timely manner.
- Document all call information in the CRM according to standard operating procedures.
- Meet personal/team qualitative and quantitative targets.
- Possess strong knowledge of interior design services to identify customer needs when qualifying them.
- Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to increase customer satisfaction and revenue.
- Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Maintain regular attendance and punctuality.
- Cold calling new prospective clients.
- Establishing market penetration in and around Bangalore, generating opportunities through contacts, networking and associations.
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