Assistant Manager
7 days ago
POSITION: Assistant Manager ('Band B1') PROCESS: Confidential DEPARTMENT: Confidential NUMBER OF POSITIONS: 1 LOCATION: Pune CRITERIA: Voice Experience mandatory ROLES & RESPONSIBLITIES: ? Manage the Calls ,Chats and Email operations with the desired efficiency and effectiveness ? Ensure relevant processes are followed on the operational floor ? Manage day-to-day planning, thus ensuring that the teams consistently deliver the agreed SLAs ? Liaise with Business Planning & MI team where required for resource planning and optimum utilization; ? Manage and optimize workflows (pipeline and individual work queues) ? Participate in regular calls with the client to understand expectations, seek feedback to resolve escalations and improve process performance; ? Identify, facilitate and implement process improvement initiatives to improve efficiency and Quality; ? Execute any relevant business transformation activities within the team; ? Coordinate with the Training manager and L&D team to conduct Training needs analysis and improve team competency and skills; ? Report on team performance, customer/client feedback and all daily operational activities; ? Liaise, coordinate and manage relationships with other departments and onshore teams; ? Monitor and manage leaves, attendance, breaks, attrition and other metrics for the team; ? Co-ordinate with internal support functions to help resolve issues for the team; ? Participate in the recruitment process of new advisors; ? Implement the rewards and recognition program to motivate the team to perform better; ? Conduct regular performance appraisals and feedback sessions for Advisors and Process Leaders KEY RESULT AREA:• Service delivery by the team within the agreed SLA frameworks• Ensure adherence to Standard Operating Principles• Team attrition and other metrics to meet/exceed targets• On-time and accurate reporting and sharing of process health• Execution of business transformation activities within the team• Process improvements, new business projects and other initiatives
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Assistant Manager
2 weeks ago
Pune, Maharashtra, India Innovative Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAssistant Manager - Indirect tax -- PuneAssist the seniors during client / assignment pitching phase by liaising with client, understanding the requirements, etc. Ensuring the completion of risk process as per KPMG risk guidance Assist the senior team members in undertaking administrative tasks such as completion of risk process, getting the engagement...
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Assistant Manager
2 weeks ago
Pune, Maharashtra, India HYATT Hotels Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOrganization- Hyatt PuneSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.To assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the...
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Assistant Manager
9 hours ago
Pune, Maharashtra, India MITCON Skills Full time ₹ 6,00,000 - ₹ 8,00,000 per yearCompany DescriptionMITCON Skills and Training, part of MITCON CONSULTANCY & ENGINEERING SERVICES LTD, has excelled in consultancy and training since 1982. A leader in skills development, MITCON Skills and Training provides industry-oriented courses and consistently updates the curriculum to meet industry needs. The institution is supported by a team of...
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Assistant Manager
1 week ago
pune, India Banking and NBFC job Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Assistant Manager located in Pune. The Assistant Manager will be responsible for overseeing day-to-day operations within the banking and NBFC sector. Duties include managing staff, ensuring compliance with regulations, handling customer queries and...
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Assistant Manager
7 days ago
pune, India Uniqus Consultech Inc Full timeFunction : Accounting and Reporting Consulting (ARC)Location: Chennai, Pune , Gurugram, Mumbai, BangaloreRole & ResponsibilitiesUniqus is seeking professionals for our ARC team. As a member of the team, you will work with clients to provide high-quality accounting advisory services, focusing on the application of accounting standards, assisting clients with...
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Assistant Manager
3 days ago
Pune, India Uniqus Consultech Inc Full timeFunction : Accounting and Reporting Consulting (ARC) Location: Chennai, Pune , Gurugram, Mumbai, Bangalore Role & Responsibilities Uniqus is seeking professionals for our ARC team. As a member of the team, you will work with clients to provide high-quality accounting advisory services, focusing on the application of accounting standards, assisting clients...
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assistant manager
2 days ago
Pune, Maharashtra, India Hyatt Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.To assist the Materials Manager in the planning and procurement of material, including vendor development and administration of contracted...
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Assistant Manager
6 hours ago
Pune, Maharashtra, India HYATT Hotels Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOrganization- Hyatt PuneSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.To assist the Materials Manager in the planning and procurement of material, including vendor development and...
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Assistant Manager
3 days ago
Pune, India Uniqus Consultech Inc Full timeJob Description Function : Accounting and Reporting Consulting (ARC) Location: Chennai, Pune , Gurugram, Mumbai, Bangalore Role & Responsibilities Uniqus is seeking professionals for our ARC team. As a member of the team, you will work with clients to provide high-quality accounting advisory services, focusing on the application of accounting standards,...
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Assistant Manager
1 week ago
Pune, Maharashtra, India EXL Full timeJob Description:Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. ;Position OverviewThe primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to meet their...
