Senior Support Professional – Utilities

3 days ago

junagadh, India beBeeUtilities Full time

AI Support Specialist in Utilities and EnergyWe are collaborating with a large enterprise to train AI agents in handling complex customer support workflows.Review and validate AI prompts for customer support processes in the utilities and energy sector.Ensure the AI accurately handles outages, billing issues, service requests, and regulatory compliance as per industry norms.Collaborate with AI/ML teams to fine-tune AI models to handle utility-specific scenarios.Key requirements include extensive experience in Utilities/Energy sector customer support operations and proven experience with billing disputes, outage reporting, service requests, and regulatory compliance. Additionally, strong knowledge of AI/ML technologies and ability to work collaboratively in a fast-paced environment is essential. Benefits of this role include opportunities for professional growth and development, a dynamic work environment, and the chance to work on high-profile projects. This is a great opportunity for individuals who want to make a meaningful contribution to the success of our organization.

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