Engineer, Site Reliability Engineering

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge, and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America, and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and exciting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careersROLE PROFILE: Member of the LSEG Post Trade – Production Support Team within SwapClear that handles the Level 2 support for primarily production and some of the other Non Production Envs. Provides specialised application support, configuration and maintenance of Linux, Control-M, Oracle, SQL, Murex Architecture, Murex MxML & Datamart Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Enthusiasm to acquire business knowledge is required to be able to work with business teams during investigations. They need to be competent and proficient in the technologies used by the applications supported. Whilst full scale coding and technical development isn't expected minor code changes and testing will be required. Must be a self-motivated problem solver with the ability to prioritise workload among the team.KEY RESPONSIBILITIES:General ResponsibilitiesAble to step-up and support in all issues related to the SwapClear platform from a technical and business perspective.Provide continuous improvements and automation to ensure the support function remains efficient and as secure and resilient as possible.Support of a critical element of the London financial infrastructure.Noticing anomalies in a running system before they become incidentsSuggest solutions for longer term fixes for application bugs and small functionality enhancement requestsIssue management and follow up with development and project team.Non-production batch run and monitoring in Control-M and issue resolution.Escalation and management of issues to resolutionLiaise with infrastructure teams to manage SwapClear environment – DB, Unix, MQ, Storage, portal, Networks, Control-MIssue tracking and analysisRelease management and implementationSupport BAs, tester, risk analysts in a scrum-like setting.Update relevant Confluence WIKI & documentation with latest changes & updatesWork Relationship/Co-ordinationMaintain working relationship with development, change, business analysts and business management teams.Resolve Incidents and ProblemsMonitor ServiceNow for Incidents and ProblemsAnalyse problems and decide on suitable resolutionsApply resolutions following the Post Trade Change Management procedureReport status to relevant business and IT teamsRecord progress of incident resolution in ServiceNowFollow documented incident management proceduresWork in Shifts/Out of hours support/ On-call supportBe available for overnight support of non-production services to ensure successful completion of batch processes and code deployments.Respond to overnight calls and deal with issues.Support weekend Production releases and maintenance workParticipate in Production/non-production out of hours activities such as Weekend deployments.ConsultancyProvide consultancy during design and implementation.Act as domain experts for the applications.Quality check for potential changesReview development release packages prior to production deploymentProvide benefit of experience in the business area and applicationPERSON SPECIFICATIONS:EducationDegree educated, preferably in a technical discipline.Required skills and experienceExcellent problem-solving and analytical skills.Strong Linux, Control-M, Oracle, SQL, PL/SQL, Murex environment management skillsScripting skills (UNIX shell scripting: bash, korn shell)Hands-on in version control repository (Ideally bitbucket, Gitlab)Understanding of product development lifecycle and agile methodologiesStrong exposure to SQL, PL/SQL, Spring Framework, Hibernate, Java Springboot, Eclipse, F5 load balancer, Maven, Geneos, Service Now will be an added advantage.Experience of working in a DevOps environment, proficient with creation of Ansible playbooks, managing code in a version control repository likeGIT, and orchestration builds via Jenkins, Gitlab, Docker, SonarQube, Maven, etc.Experience in diagnosing and resolving complex problems.Experience of the Murex (3.1) application desirable but not an explicit requirementPerson SpecificationExperience in a Post Trade or Clearing service environment.Familiarity with financial products and financial termsExcellent analytical skills and problem-solving abilities.Experience of working in an IT support teamStrong technical background in the core technologies with multiple years of experienceAbility to communicate clearly and concisely to IT and business teams and to senior management.Collaborative team spiritProud to share LSEG in the India is Great Place to Work certified (Jun '25 – Jun '26). Learn more about life and purpose of our company directly from India colleagues' video: Bengaluru, India | Where We Work | LSEGJoin us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.