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Technical Service Engineer

2 months ago

kolkata, India KONE Full time

KONE India is embarking upon an exciting growth phase, and this represents an opportunity for you to join our KONE Kolkata, as a Technical Service Engineer.


Are you the one?

  • Bachelor’s degree in Engineering or any other relevant field.
  • Experience in customer service.
  • Willingness to Travel.
  • Prior experience of elevator/escalator industry is an asset.
  • Local language skills.
  • Female candidate preferably


What will you be doing?

Service Operations

· Accountable for the end-users and the site safety.

· Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure safety of end-users and other employees.

· Responsible for solving complex technical issues that THD has assigned to him/her.

· Responsible for performing first visits of new equipment coming from competitors or KONE when requested by sales / service supervisor.

· Responsible for identifying any technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and / or communicate to THD Manager.

· Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitor and from new equipment) and communicate it to Maintenance Supervisor / Technical Helpdesk Manager.

· Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and actively communicate with Technical Helpdesk Manager.

· Contributes to the ongoing improvement of products, methods and safety by providing feedback to THD Manager.

· Responsible for effectively planning his/her workload, in conjunction with THD Manager.

· Responsible for solving complex remote monitoring / alarm system issues that THD has assigned to him / her.


Customer Relationship Management

· Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (job performed, etc).

· Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the service mindset.


Leadership / People Management

· Accountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved.

· Responsible for spreading the knowledge of Field Letters, Express Letters and new maintenance methodologies (ASG documents)

· Responsible for giving training / coaching to Maintenance Technicians nominated by the THD / Maintenance Operations manager


What do we offer?

  • Career progression and opportunities within a global organization
  • Total reward elements that engage and motivate our employees and help us make KONE a great place to work
  • Comprehensive learning and development programs covering a wide range of professional skills
  • You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded


Please click on the below link to apply or share your resume to hemamalini.jaishankar@kone.com