Client Support Analyst

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job Description:Job Title (Solventum)3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.The Impact You'll Make in this Role​Troubleshoot assigned 3M software applications as well as interfaces (HL7, XML, etc.), Windows operating systems, network, Citrix & SQLParticipate in pre-sales, support, and implementation calls with clients as neededParticipate in System Health Checks and Performance Reviews with clients as neededWork on individual and team projectsRepresent 3M HIS in communications with external customers and 3M departments.Provide input to technical hardware configuration needsCollaborate with Customer Care, Development, and Product teams to address technical concerns identified by 3M clientsAssist with product training as neededIdentify areas of opportunity to improve communications and efficiency of operation to improve customer satisfactionSupport team processes and participate on cross-functional and Six Sigma teamsPosition may be required to be staffed during off hours Required to provide after-hours on-call supportActively participates in relevant corporate programs/initiatives, complies with professional and quality standards complies with corporate policies and procedures, and acts in a manner consistent with 3M's values and ethical standards.Basic Qualifications: Bachelor's Degree or higher (completed and verified prior to start) from an accredited universityMinimum of five (5) years of Technical Support experienceMinimum of three (3) years Database Administration experienceMinimum of three (3) years' experience with Networking and Server AdministrationPreferred Qualifications: Strong technical operating system and network knowledge (Citrix/TS, IIS, Windows, Active Directory)Strong communication skillsUnderstanding of project management conceptsUnderstanding of health care industryProven analytical and problem-solving skillsWillingness to collaborate with other teams3M HIS product knowledge, especially 360 EncompassMust be able to work independently as well as part of teamSolventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with theterms.