Digital Insights Specialist

2 days ago


alwar, India beBeeExpert Full time

Job Title: Monitoring ExpertJob OverviewWe are seeking a highly skilled Monitoring Expert to join our team.The ideal candidate will be responsible for tracking, analyzing and reporting on online content and conversations across digital and social platforms.This role requires a keen understanding of digital platforms, a proactive approach to issue tracking, strong analytical skills and a deep understanding of digital trends and sentiment analysis.The successful candidate will have hands-on experience with social listening and ORM (Online Reputation Management) tools, as well as familiarity with Social CRM platforms and analytics dashboards.Proficiency in Gujarati is essential to effectively monitor and interpret regional content.Key ResponsibilitiesMonitor social media platforms, blogs, forums, review sites and other digital channels for brand and related content.Track conversations and brand mentions using ORM monitoring and listening tools.Identify actionable queries and engage or escalate using Social CRM tools.Flag high-risk mentions or trends to relevant internal teams in line with SOPs and crisis protocols.RequirementsHands-on experience with social listening and ORM (Online Reputation Management) tools.Familiarity with Social CRM platforms and analytics dashboards.Strong analytical skills and a deep understanding of digital trends and sentiment analysis.Proficiency in Gujarati and English.BenefitsOpportunity to work with a dynamic team.Professional development opportunities.A competitive salary and benefits package.OthersWe offer a collaborative and supportive work environment, with opportunities for professional growth and development.



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