IT Service Management Specialist

1 week ago


tumakuru, India beBeeFreshservice Full time

Configure and maintain Freshservice modules to streamline incident management, problem resolution, and change control processes. Design and refine IT service management (ITSM) processes aligned with industry best practices, ensuring compliance and continuous improvement across operations.Analyze trends to identify opportunities for process optimization, and develop scalable solutions to meet business needs. Implement automation workflows and integrations with other enterprise tools to enhance platform capabilities.Collaborate with cross-functional teams to gather requirements and deliver effective solutions. Provide training and support to end-users on Freshservice usage and enhancements.Develop dashboards and reports to track key performance indicators (KPIs), SLA adherence, and service performance. Explore new features and third-party integrations to stay ahead of industry trends.Freshservice Administration:3-5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.Strong understanding of ITIL framework and service management principles.Experience with automation, scripting, and API integrations within Freshservice.Excellent problem-solving, communication, and stakeholder management skills.



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