Sharp Brains | Information Technology Support Specialist | mumbai
2 weeks ago
Job Title: Desktop Support Engineer (On-Site Services)
Job Summary:
The Desktop Support Engineer will provide comprehensive on-site support for customer, delivering both proactive and responsive technical assistance to maintain and optimize end-user productivity. This role focuses on executing a broad range of IT support services, including hardware and software troubleshooting, installations, configurations, and upgrades, as well as maintaining compliance with customer IT standards and policies. The engineer will work closely with the ESP team to ensure seamless service delivery, continuous improvement, and user satisfaction across various Infosys locations.
Responsibilities:
- Provide on-site support to end-users, ensuring timely resolution of incidents and service requests related to hardware, software, network connectivity, and peripherals.
- Execute Installations, Moves, Adds, and Changes (IMAC) for desktops, printers, network devices, and meeting room technology, coordinating with Client as needed.
- Deliver desk-side orientation for end-users and support on basic usage of hardware and software.
- Resolve incidents and service requests in line with established service levels for hardware, software, and network connectivity.
- Troubleshoot and manage break/fix issues, perform hands-on support for servers and network equipment, and coordinate repairs to minimize user downtime.
- Manage user connections to Infosys network resources, providing assistance irrespective of user location.
- Operate and manage walk-up service centers, offering end-users a consumer-style support experience with direct, face-to-face assistance.
- Provide hot-swap device replacements, hardware repairs, system tune-ups, and device refresh services for walk-up users.
- Assist with device and accessory installations, software updates, and perform device compliance checks per Infosys standards.
- Deliver high-touch support for VIP users, including extended support hours, rapid incident response, and specialized technical assistance tailored to VIP requirements.
- Maintain direct communication with VIP users via phone or email to provide real-time support as required.
- Administer the hardware asset pool to ensure availability of spare parts and equipment for end-users.
Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience, preferred
- Minimum of 3 years of experience in desktop support, IT support, or field services, ideally in a large enterprise setting.
- Proficiency with Windows OS, basic networking, hardware troubleshooting, and enterprise software.
- Strong customer service, communication, and problem-solving skills.
- Familiarity with IT service management tools and practices (e.g., ticketing systems, SLAs).
- Experience supporting VIP users and managing on-site service centres is a plus.
- Multilingual capabilities, especially in English and local language, preferred.
Knowledge and experience of the following applications (a must):
o ServiceNow (preferred) but experience and knowledge in other ticketing system is acceptable (i.e Zendesk, Jira, Zoho desk)
o Microsoft 365
o MFA and SSO
o Active Directory basic administration
o Azure basic administration
o SCCM image and update deployment
-
mumbai, India Sharp Brains Full timeJob Title: Desktop Support Engineer (On-Site Services) Job Summary: The Desktop Support Engineer will provide comprehensive on-site support for customer, delivering both proactive and responsive technical assistance to maintain and optimize end-user productivity. This role focuses on executing a broad range of IT support services, including hardware and...
-
Mumbai, Maharashtra, India Sharp Brains Full timeJob Title: Desktop Support Engineer with IT Infrastructure ExpertiseAbout the Role:We are seeking a highly skilled Desktop Support Engineer to join our team at Sharp Brains. This role requires strong technical expertise in desktop support, network administration, and software troubleshooting.Key Responsibilities:Troubleshoot and resolve technical issues:...
-
IT Support Specialist
2 weeks ago
Mumbai Metropolitan Region, India Sharp Brains Full timeJob OverviewA challenging role for a skilled IT Support Specialist to provide on-site technical assistance, ensuring end-user productivity and delivering exceptional service at Sharp Brains.About the JobThe Desktop Support Engineer will be responsible for executing a wide range of IT support services, including hardware and software troubleshooting,...
-
Information Technology Support Specialist
2 weeks ago
Mumbai, India Sharp Brains Full timeJob Title: Desktop Support Engineer (On-Site Services)Job Summary:The Desktop Support Engineer will provide comprehensive on-site support for customer, delivering both proactive and responsive technical assistance to maintain and optimize end-user productivity. This role focuses on executing a broad range of IT support services, including hardware and...
-
Information Technology Support Specialist
2 weeks ago
Mumbai Metropolitan Region, India Sharp Brains Full timeJob Title: Desktop Support Engineer (On-Site Services)Job Summary:The Desktop Support Engineer will provide comprehensive on-site support for customer, delivering both proactive and responsive technical assistance to maintain and optimize end-user productivity. This role focuses on executing a broad range of IT support services, including hardware and...
-
Information Technology Support Specialist
2 weeks ago
Mumbai Metropolitan Region, India Sharp Brains Full timeJob Title: Desktop Support Engineer (On-Site Services) Job Summary: The Desktop Support Engineer will provide comprehensive on-site support for customer, delivering both proactive and responsive technical assistance to maintain and optimize end-user productivity. This role focuses on executing a broad range of IT support services, including hardware and...
-
Brain Bristle | Social Worker | mumbai
5 days ago
mumbai, India Brain Bristle Full timeCompany Description Brain Bristle is a high-impact foundation for inclusion & autism based out of Mumbai. They work in low-income schools to promote inclusivity for individuals on the autism spectrum. Role Description This is a 4 hours/ day on-site role for a social worker for Brain Bristle. The designated social worker will be responsible for getting...
-
Information Security Specialist
5 days ago
Mumbai, Maharashtra, India leading IT Company in Mumbai Full timeJob DescriptionWe are seeking a highly skilled Information Security Specialist to join our team in Mumbai. As a key member of our security team, you will be responsible for ensuring the confidentiality, integrity, and availability of our systems and data.The ideal candidate will have a strong background in network security, with experience in vulnerability...
-
Taxation Specialist
3 days ago
Mumbai, Maharashtra, India Aeries Technology Full timeAries Technology, a Nasdaq-listed global professional services and consulting partner, seeks an experienced Taxation Specialist to join its team in Mumbai. This is an exciting opportunity for a semi-qualified CA with 5-6 years of experience or a fresher CA with taxation experience during articleship.The successful candidate will have strong interpersonal...
-
Auditor - Information Technology
2 months ago
Mumbai, Maharashtra, India UBS Full timeIndia - Audit - Group Functions **Job Reference #** - 303310BR **City** - Mumbai **Job Type** - Full Time **Your role** - Are you a sharp evaluator of risk? Can you investigate complex technology problems, identify concerns and propose solutions? Do you have experience performing technology audits in the Indian financial sector? UBS Group Internal Audit...
-
Automation Solutions Specialist
5 days ago
Mumbai, Maharashtra, India Coders Brain Technology Private Limited Full timeCompany Overview: Coders Brain Technology Private Limited is a dynamic technology firm in the financial domain, seeking a skilled Automation Solutions Specialist to join our team.
-
Financial Services Support Specialist
4 weeks ago
Mumbai, Maharashtra, India 9608 Deutsche India Private Limited, Mumbai Branch Full timeThe 9608 Deutsche India Private Limited, Mumbai Branch is seeking a highly skilled Financial Services Support Specialist to join its team.The estimated salary for this role is around ₹1,200,000 - ₹1,800,000 per annum, depending on experience.About the Role:We are looking for an exceptional individual to provide comprehensive support to our Business Risk...
-
Administrative Support Specialist
2 weeks ago
Mumbai, Maharashtra, India Talent Corner Full timeCompany Overview">Talent Corner is a leading talent solutions provider, and we are looking for an exceptional Administrative Support Specialist to join our team in Mumbai.About the Role">This is an exciting opportunity for a highly skilled and organized individual to support our director's office operations. As an Administrative Support Specialist, you will...
-
Neuroscience Research Specialist
3 weeks ago
Mumbai, Maharashtra, India Fractal Full timeEstablished in Mumbai, our pioneering neuroscience laboratory at Fractal Analytics is dedicated to uncovering the mysteries of the human brain. Our primary focus lies in understanding non-conscious processes that influence decision-making, with a particular emphasis on studying microsaccades. Through cutting-edge research and experimentation, we aim to shed...
-
mumbai, India Hexaware Technologies Full timeDear Candidate,We are hiring!!..Exp : 2-12 Yrs. ( Associate, Specialist & Lead)Location: Mumbai, Dehradun.Interested please share resume to abithar@hexaware.com.Walkin Interview in Mumbai, Dehradun - Hexaware Office ( 30-Nov-24)JD:‒Experience in Flutter, ReactJS, Node.js, PostgreSQL, Bootstrap−Experience in XSLT/ XSD/ XML (Creation of Schema and...
-
mumbai, India leading IT Company in Mumbai Full timeCrystal Solutions is a leading International Recruitment Service Provider for last 30 Years. We are looking for SOC+APP Sec-Network Security,Application Security Testing, VAPT in MumbaiPosition: SOC+APP Sec-Network Security,Application Security Testing, VAPTLocation: Mumbai (Fort)Company : Leading IT Company in MumbaiExperience: 3+ YearsSkills...
-
Child Care Specialist
1 week ago
Mumbai, Maharashtra, India The Children's Hospital Mumbai Full timeAbout The Children's Hospital Mumbai">The Children's Hospital Mumbai is a 60-bedded specialty pediatric and general hospital located in Mumbai. Our hospital provides comprehensive care from the neonatal period to adulthood, offering services such as neonatal intensive care, intensive care, neurology, nephrology, and rehabilitation.">Our Mission">We...
-
Information Technology Manager
4 weeks ago
mumbai, India Reputed Retail Brand Full timeHi,We have a opening for the post of Manager Information Technology- Infrastucture Operations in a reputed retail brand based in Mumbai. Looking for someone with demonstrated capability to design and implement an IT environment based on a well-articulated roadmap and strategic vision.Qualification: B.Tech / BE / Bachelor’s / Post degree in Information...
-
Desktop Support Specialist
3 weeks ago
Mumbai, Maharashtra, India Axiom Technologies Full timeAxiom Technologies is a leading provider of IT services, seeking a skilled Desktop Support Specialist to join our team in Mumbai.As a key member of our support team, you will be responsible for delivering timely and accurate on-site assistance to end-users within the organisation's desktop computing environment.This challenging role requires strong technical...
-
mumbai, India Mumbai Reinvented Full timeCompany Description Mumbai Reinvented, located in Mumbai, is a NexGen Developer that integrates cutting-edge technology into constructions. Each project combines Mumbai's heritage with a forward-looking vision for future residents. The company aims to create landmarks that embody the city's essence while setting new standards in modern living and...
