Cloud Contact Center Transformation Consultant

3 days ago

belgaum, India beBeeCloudContactCenter Full time

Job Opportunity: Cloud Contact Center Transformation ConsultantWe are seeking a seasoned cloud contact center transformation consultant to work on various projects, driving growth and efficiency for our clients.The ideal candidate should have extensive experience in consulting roles, particularly in CTI modernization or migration projects, with the ability to collaborate effectively with both technical teams and business stakeholders.A minimum of 7 years of total experience in the contact center / CTI space is required.At least 3 years of hands-on experience with Amazon Connect is necessary.The consultant must have proven experience working in a consulting role for CTI transformation projects.A strong knowledge of Amazon Connect features, including contact flows, routing, queues, and agent setup, is essential.Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk is also crucial.A good understanding of AWS services such as Lambda, DynamoDB, S3, and CloudWatch is expected.Basic scripting skills with Node.js or Python are necessary.Experience in building or enhancing IVRs using Amazon Lex is highly valued.This is an excellent opportunity for those passionate about cloud-based solutions and seeking a challenging position that aligns with their professional goals.

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