Talkdesk Admin

Primary Skills: Talkdesk CCaaS Contact Center Administrator with strong expertise in custom integrations, workflow design, and JavaScript development is mandatory. Talkdesk certified engineers are highly preferred. JD is below: Own daytoday administration of Talkdesk including routing profiles Studio flows and omnichannel setup Design and optimize Talkdesk Studio call flows IVR menus callbacks and skillsbased routing Develop custom functions and actions using JavaScript within Talkdesk Studio Build and maintain custom integrations using Talkdesk REST APIs webhooks and iPaaS tools Implement eventdriven automation and integrate with CRM ITSM and other 3rd party admin platforms Ensure platform reliability compliance and security including PCI DSS and GDPR Collaborate with CX teams to increase automation coverage and virtual agent containment Extensive knowledge of the best practice Code Review systems and troubleshooting Assisting in testing and UAT efforts Knowledge of Agile project delivery techniques tools and models Coordinate and work with clients Onshore offshore other Partner teams to deliver the projects on time with quality Lead incident response and mentor junior admins contribute to transformation efforts SOPs runbooks and standards Document configurations workflows and integration logic for internal knowledge base Required Qualifications 10-12 years in Contact Center Unified Communications CX technology roles 5 years handson with Talkdesk or similar CCaaS platforms Expert in Talkdesk Studio flow design and omnichannel configuration Strong experience with REST APIs OAuthSAMLSCIM and iPaaS tools Solid understanding of CX Cloud concepts and call quality metrics Demonstrated observability and analytics skills Nice to Have Experience with NICE CXone Genesys Cloud CX Five9 Amazon Connect etc Handson with virtual agents and LLM integrations Exposure to virtual agents AI integrations WFMQM and speech analytics Network fundamentals for voice and firewall policies CICD for configuration and automated validation Tools Tech Stack Talkdesk Studio Explore Admin console Virtual Agent features Enterprise Apps Salesforce other Admin Systems IdentitySecurity AWS IAM Azure AD Okta SSOSAML SCIM Integration REST APIs Webhooks iFrames Scripting Hands on Experience on Java scripting HTML CSS Functional understanding of Python or Nodejs MonitoringLogs CloudWatch Elastic Datadog