Help Desk Specialist

2 weeks ago

bangalore, India beBeeCustomerSupport Full time

Job Title: Help Desk SpecialistAs a Help Desk Specialist, you will be the primary point of contact for customers with technical issues or questions.Responsibilities:Provide exceptional customer serviceResolve technical issues over the phone, via chat, or in personEscalate complex issues to senior technicians when necessaryMaintain accurate records of all customer interactionsStay up-to-date with the latest technologies and products to provide informed solutionsCollaborate with other teams to resolve customer complaints and concernsRequirements:Bachelor's degree in Computer Science or related fieldExcellent communication and problem-solving skillsAbility to work in a fast-paced environmentBasic knowledge of computer hardware and softwareExperience with help desk software and toolsPassion for providing excellent customer serviceBenefits:Ongoing training and development opportunitiesOpportunities for career advancementA dynamic and supportive work environmentA competitive salary and benefits packageThe satisfaction of making a positive impact on customers' lives

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