Assistant Manager

Experience 4-6 years’ total experience in Loss Prevention, Inventory Control, Internal Audit or Store Operations,preferably in Retail / FMCG / Consumer Businesses. Hands-on exposure to stock audits, shrinkage analysis, RCA & ATR, insurance claims, store investigations,and store visit audits. Other Leadership experience in managing teams and reducing losses.Education Graduate / Post-Graduate in Commerce / Business Administration / Finance / Retail Management orequivalent. Nice to have: Certifications in Risk Management/Forensics; Advanced Data AnalysisJob PurposeTo own and drive shrinkage control and loss prevention across assigned stores/regions by: Leading stock audit processes and shrinkage analytics, Conducting RCA and ensuring timely ATR/CAPA closure, Overseeing insurance-related documentation and claims, Conducting store visits, investigations, and LP compliance checks.The role closely partners with Operations, Finance, Audit and HR to protect company assets and reduce losses.Key ResponsibilitiesA. Shrinkage Control & LP Governance Track and own shrinkage KPIs (e.g., % shrinkage) for stores/regions/warehouses. Analyze store-wise /region-wise /category-wise shrinkage trends and identify high-risk locations and patterns. Implement shrinkage control plans with Store Managers /Regional Managers Support development and periodic revision of Loss Prevention SOPs, checklists and control frameworks for storesand DCs. Conduct risk assessments for existing and new stores/warehouses and recommend preventive controls.B. Stock Audit & Report Management Plan and support cycle counts, surprise audits and periodic stock take at stores and warehouses. Ensure accurate and timely Stock Audit Report generation, including variance analysis and commentary. Reconcile stock differences and highlight abnormal losses, negative stocks, and process breakdowns. Maintain shrinkage and audit MIS/dashboards; provide inputs for management reviews and regional meetings. Use ERP/POS data (e.g., Ginesys or similar) and Advanced data analytics to generate and act upon exceptionreports and analytics.C. RCA & ATR Closure Conduct Root Cause Analysis (RCA) for high shrinkage, repeated audit observations and major incidents. Prepare Action Taken Reports (ATR) in consultation with store/operations teams. Follow up rigorously to ensure time-bound closure of key action items; escalate chronic non-compliances. Document learnings and contribute to preventive controls and process improvements.D. Insurance & Risk Coverage Support Coordinate insurance documentation and coverage for stores/warehouses (stocks, assets, burglary/fire etc.). File, track and follow up on insurance claims arising from shortages, theft, fire or other insurance events. Liaise with insurers/brokers and internal stakeholders for timely processing and settlement of claims. Capture claim trends and feed them back into shrinkage and risk mitigation strategies.E. Store Visits, Compliance & LP Tools Conduct regular store and warehouse visits to review compliance with LP SOPs and physical security standards. Review adequacy and usage of CCTV, EAS, access control, locking systems and other LP tools. Develop & Use exception-based reports to detect and prevent losses. Recommend corrective and preventive actions and track their implementation.F. Incident Management & Investigations Ensure timely recording and escalation of incidents related to theft, fraud, misconduct and major processviolations. Conduct / support investigations – evidence collection, CCTV review, interviews, documentation of findings. Work with Law Enforcement Authorities, HR, Legal and Operations on disciplinary actions or legal recourse,where required. Maintain an incident & investigation register; analyze patterns and propose systemic fixes.G. Training, Awareness & Stakeholder Management Conduct training and refreshers for Store & Warehouse teams on shrinkage control and LP SOPs. Run awareness campaigns on ethics, code of conduct and financial impact of shrinkage. Act as a business partner to Operations/Finance, providing insights and recommendations on LP issues. Where applicable, guide field LP executives/auditors on audit quality, investigation standards and reporting.Core Deliverables Store/region-wise Shrinkage reports with RCA and action plans. Stock Audit Reports, variance analyses and closure status. RCA & ATR trackers with on-time closure of critical issues. Insurance claim documentation and tracking files. Store visit reports with LP compliance scores and recommendations. Incident & investigation reports with clear findings and actions.KPIs / KRAs (Role-Linked) Shrinkage Performance: Shrinkage within or better than target for assigned stores/regions. Audit & Action Closure: ≥95% of critical audit points closed within agreed timelines. Visit Coverage & Compliance: 100% of planned store/DC visits completed; improved LP compliance scoresquarter-on-quarter. Incident & Investigation Quality: Incidents logged and closed with complete documentation; repeat incidentsminimized. Insurance Efficiency: Claims filed and closed within defined TAT; minimal rejections due to documentation gaps. Training & Awareness: Targeted store teams covered; improvement in shrinkage and LP audit findings posttraining.Interfaces Internal: Operations, Finance, Internal Controls, Legal, HR, Warehouse, IT Team. External: Insurance companies/brokers, security vendors, investigation agencies, local Law enforcementauthorities (where required).Skills & AttributesMust Have Strong understanding of shrinkage drivers, stock audit processes and retail store operations. Analytical skills with ability to work on large data sets and generate actionable insights. Proficiency in Data Analytics and comfort with ERP/POS systems. Investigative mindset with attention to detail and thorough documentation. Clear written and verbal communication; stakeholder management skills. High integrity, discretion and ownership; comfort handling sensitive information.Good to Have Prior experience in value/fashion retail chains. Exposure to CCTV and LP technology tools. Knowledge of basic forensic/fraud investigation techniques. Familiarity with internal controls / Investigation concepts.Behaviors Ownership for shrinkage outcomes, not just reports. Strong compliance and ethical orientation. Collaborative and reliable under deadlines; closes loops and follows through. Learner’s mindset; continuously looks for ways to improve controls and reduce losses.MobilityTravel up to 8–10 days/month (or as business requires) for store and warehouse visits, audits and investigations.