Education Solutions Specialist
1 week ago
Program Manager RoleWe are seeking a seasoned Program Manager to join our team. This role is pivotal in managing relationships with international clients, ensuring their educational needs are met promptly, and providing comprehensive technical and program support.Client Relationship ManagementAct as the primary contact for international clients across major global regions.Build strong relationships with schools, distributors, and education partners.Understand client needs and provide tailored STEM solutions.Conduct regular check-ins, manage expectations, and ensure timely communication.Program Implementation & SupportCoordinate global program rollouts and deliver pre/post-sales technical support.Create implementation plans suited to diverse educational systems.Monitor program delivery across time zones and maintain quality.Troubleshoot issues to ensure smooth client operations.Technical Training & DemonstrationsConduct virtual trainings, webinars, and live demos on PictoBlox, AI, Robotics, IoT, etc.Deliver customized training content for international audiences.Travel internationally for onsite workshops and demonstrations.Support curriculum integration and classroom adoption.Program Monitoring & EvaluationTrack KPIs, gather feedback, and assess program effectiveness.Identify trends and drive continuous improvement based on client insights.Collaborate with internal teams to enhance programs.Cross-Cultural & Curriculum AdaptationAdapt programs for IB, Cambridge, American, and other curricula.Ensure cultural relevance and work with teams for localization.Stay updated on global education standards.Stakeholder CollaborationSupport Business Development with technical expertise.Coordinate with Curriculum, Operations, and Marketing for seamless delivery.Contribute to case studies and success stories.Travel & Time Zone ManagementTravel internationally (20–30%) for meetings and trainings.Manage flexible hours to work across multiple time zones.Represent the organization at global events and conferences.Required SkillsStrong proficiency in STEM concepts including Robotics, AI, Machine Learning, IoT, Arduino, Electronics, and 3D printing.Hands-on experience with PictoBlox (graphical and Python programming).Ability to troubleshoot technical issues and provide solutions remotely.Experience with educational technology platforms and virtual learning tools.RequirementsValid passport and ability to travel internationally.Proficiency with virtual collaboration tools (Zoom, Microsoft Teams, Google Meet, etc.).Understanding of international education systems is a plus.Experience with cross-cultural training and education delivery.
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