Cloud Contact Center Transformation Expert

3 days ago


salem, India beBeeCloudContactCenterExpert Full time

We are seeking an expert in cloud contact center transformation to join our team. This role requires a strong background in Amazon Connect and CTI consulting.The ideal candidate should have hands-on experience with Amazon Connect and a solid understanding of CTI modernization or migration projects.Key Requirements:Minimum 7 years of total experience in the contact center / CTI space3+ years of hands-on experience with Amazon ConnectProven experience working in a consulting role for CTI transformation projectsStrong knowledge of Amazon Connect features: contact flows, routing, queues, agent setupExperience integrating Amazon Connect with CRMs like Salesforce or ZendeskGood understanding of AWS services: Lambda, DynamoDB, S3, CloudWatchBasic scripting with Node.js or PythonExperience in building or enhancing IVRs using Amazon LexNice to Have:Exposure to Cisco, Avaya, Genesys (legacy CTI systems)AWS certificationKnowledge of SIP, VoIP, or WebRTCExperience with Amazon Connect Tasks, Contact Lens, WisdomResponsibilities:Configure and implement Amazon Connect environmentsCollaborate with business teams to gather requirements and translate them into technical designsDevelop backend integrations using AWS Lambda and REST APIsIntegrate Amazon Connect with CRM and support systemsSupport user testing, deployment, and documentationTroubleshoot issues and improve existing contact flows



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