Windows System Administrator

1 week ago


aligarh, India beBeeSupport Full time

We are seeking a skilled Server and Infrastructure Support Specialist to join our cloud hosting operations team. The ideal candidate will manage, support, and troubleshoot Windows-based environments used for various application hosting workloads. You will work directly with clients, resolve technical issues, maintain server health, and ensure a secure, stable, and high-performance hosting environment.ResponsibilitiesServer Management: Manage, maintain, and troubleshoot Windows Server (2016/2019/2022) environments.Infrastructure Configuration: Configure and support Active Directory, DNS, DHCP, Group Policies, and user/session management.Remote Desktop Services: Administer and optimize Remote Desktop Services (RDS) multi-user environments.System Performance Monitoring: Perform server hardening, updates, and ongoing system performance monitoring.File Management: Manage file permissions, shares, profiles, and storage allocations.Hosting SupportApplication Hosting: Provide application hosting support for QuickBooks Desktop and Thomson Reuters software in a multi-tenant environment.Hosted Application Support: Install, configure, update, and troubleshoot hosted applications.User Support: Handle user access issues, session problems, printing issues, mapping drives, and performance complaints.Vendor Coordination: Coordinate with application vendors when needed for escalated issues.Client SupportTech Support: Serve as a primary technical contact for hosting clients (L1/L2).Remote Connectivity: Troubleshoot remote user connectivity issues including RDP/SSL/VPN.Communication: Provide timely and professional communication across email, tickets, and calls.User Onboarding: Assist with user onboarding, environment setup, and migration tasks.Cloud Hosting and OperationsSystem Health Monitoring: Monitor system health, uptime, CPU/RAM usage, and resource allocation.Resource Provisioning: Assist in provisioning new servers, scaling resources, and maintaining high availability.Disaster Recovery: Participate in backup verification, disaster recovery testing, and security compliance routines.Documentation: Document environment changes, SOPs, and troubleshooting guides.BenefitsBroaden Your Expertise: Talk to US Business Owners and Managers and upskill your business acumen.Foster Professional Growth: Opportunity to work with Industry experts and learn from them.Competitive Compensation: Competitive salary commensurate with experience post internship.Flexibility: Flexible work environment with opportunities for professional development and growth.



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